Question

As an employee, you can contribute to customer service by

Answer 1

Answer: answering the phone in a timely and polite manner.

Explanation: Make the customer feel that they are extra special, which they are, and this will contribute to higher sales, a positive attitude about the company, and increase in returning customers

Answer 2

Answer:

The employee can contribute to customer service by establishing clear and detailed communication.

Explanation:

There are many ways a company employee can help with customer service, but establishing clear and detailed communication is one of the most important ways.

In this case, the employee must be careful to express to the customer the exact idea they want about the product they are offering, the form of payment, discounts, among other things. We do not want the customer to believe that they are receiving 50% off when in fact they are receiving 50% more product because the employee has not established clear communication, for example. In this case the employee should use really positive language, always be excited no matter what the situation, and never end a conversation without confirming that the customer is satisfied.