Answer:
0.0084
Explanation:
For this probability problem, we will have to make use of the normal probability distribution table.
to use the table, we will have to compute a certain value
z = (x- mean) /Standard deviation
z = 
= 2.39
Probability he has worked in the store for over 10 years can be obtained by taking the z value of 2.39 to the normal probability distribution table to read off the values.
<em>To do this, on the "z" column, we scan down the value 2.3. we then trace that row until we reach the value under the ".09" column. </em>
This gives us 0.99916
Thus we have P (Z < 2.39) = 0.9916
We subtract the value obtained from the table from 1 to get the probability required.
1 - 0.9916 = 0.0084
The Probability that the employee has worked at the store for over 10 years = 0.0084
Answer: c. closing the sale is the final—and most satisfying—part of the process.
Explanation:
Closing the sale is NOT the final part of the process but rather the FOLLOW-UP.
And like option e in the question shows, following up can lead to more sales for the representative because following up can guage customer satisfaction and if the customer is satisfied, they could become loyal and recurrent customers.
Answer:
a) Appeal to the receiver's sense of responsibility and pride in the company's good name
Explanation:
Persuasive messages refer to communicating an idea so as to persuade the recipient towards an action.
Such messages are usually drafted by sales and marketing personnel.
While drafting a persuasive message, AIDA (Attention, interest, desire and action) principle is usually followed by the marketers.
In the given case, Mikhail's claim has already been denied once and he is drafting the second persuasive message. As he expects resistance from the media company, he should draw the attention of the recipient towards their own responsibilities and duties and pride relating to the good reputation of the company.
He may choose to express, what the receiver's responsibility and duties are and how non performance of those puts the company's reputation (pride) at stake.
Organizations typically rely on fixed interval and fixed ratio schedules, such as hourly wages and annual reviews and raises. A fixed interval schedule is when an employer gives an employee a raise or reward after a set amount of time has passed. A fixed ratio schedule is when there is a reinforcement after a certain number of responses has happened.
