If the majority of service customers are satisfied, it is likely that all service customers will be satisfied. False
Customer service is the provision of service to customers before, during, and after purchase. This makes it an important part of the customer's value chain. Different industries require different levels of customer service [1], but ultimately, the idea of a well-delivered service is to increase revenue. Awareness of a successful customer service interaction depends on employees who are “adaptive to the customer's personality”. [2] Customer service is often practiced in a way that reflects the company's strategy and values. Good customer service is usually valued by customer loyalty. Customer service is part of a company's intangible assets for some companies and can differentiate them from others in their industry. A great customer service experience can change a customer's overall perception of your company. [3]
Good customer service means consistently meeting customer expectations. Good customer service is fast, easy, personal, and caring. Companies that provide excellent customer service take the time to understand the needs of their unique customer base. J.
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Answer:
unchanged, higher
Explanation:
The discouraged workers are those workers who can do work but at current they are not employed and are not looking for the work or they are unemployed since long
In the given case, there are approximate 5,000 discouraged workers who are looking for job but the population would remain unchanged and the number of people in the labor force would be risen or high
Answer:
Deceptive sales technique
Explanation:
Based on the information provided within the question it can be said that what the salesperson did in this scenario is an example of a Deceptive sales technique. This term refers to when a salesperson pushes a product or service on a customer with high-pressure by appealing to that individuals potential fears, greed, or vanity in order to convince them on purchasing the product. Exactly what the salesperson did to Jordan.
Answer:
False
Explanation:
The first part was true. A higher WACC results in a lower NPV simply because a higher discount rate results in a lower present value.
E.g. 100 / (1 + 6%)³ = 83.96, but if we increase r to 10%, then 100 / (1 + 10%)³ = 75.13
The second part is wrong because under the IRR method, the decision rule is very simple, all projects are accepted if their IRR is higher than the project's WACC (or discount rate). I.e. if hte project's WACC increases, so does the chance of the project being rejected because the IRR might be lower than the WACC.
Answer: The Production Possibilities Curve (PPC) is a model that captures scarcity and the opportunity costs of choices when faced with the possibility of producing two goods or services. Points on the interior of the PPC are inefficient, points on the PPC are efficient, and points beyond the PPC are unattainable.
