Lauren works at CDz, the local music store. Lately, she has noticed that Mike, the regional manager, is making more of the decis
ions for store displays and music selections than he has done in the past. When she asks Mike why he has picked up the added responsibility, he says, Headquarters wants to ensure a more consistent approach for our customers, so they ve decided to go to a more _____ approach.
This is called the "centralized" approach. It means that one person becomes in charge of more and is also more responsible for the company's actions which may or may not do the company good.
