Malleable material can be molded and shaped, its pliable
an issue is a problem or conflict. the best way to identify an issue is listening or reading closely to understand what the person is saying
<span>During the writing stage it is important to focus on the key planning. Developing routine messages is important to do quickly, but one cannot abandon the writing process. In developing the message you need to plan, draft, and review your message. This means that in the writing stage you need to determine who the message is meant for (the audience), determine the idea that you are conveying, and then determine the scope for the message.</span>
A tall organization is characterized by D) several management levels, I believe.