Julio is the department head for his company's customer service department. His staff has complained that they spend countless h
ours answering the same questions over and over again. Julio has explored telecommunications technologies and has found one that will provide a way to answer customers' questions without calling the representatives. This tool is less expensive and easier to maintain than a Web site. It will allow his company to post FAQs that his customers can access at any time, from wherever they have an Internet connection. Julio has prepared a report to present to the board of directors recommending that the company use this technology. What technology will Julio recommend? 1. a blog 2.e-mail 3.a fax machine 4.a wiki
