Question

The ______________ stage of the selling process offers a prime opportunity for salespeople to solidify customer relationships through great service quality.

Answer 1

Answer:

E. Follow-up

Explanation:

The follow-up stage is a stage of the selling process which offers a prime opportunity for salespeople to solidify customer relationships through great service quality.

Follow-up means things that can be done by the salesperson in order to Improve customer relation.

Follow-up services helps to:

1. Increase sales: Customers who are satisfied with your services are more likely to come back and patronise you more.

2. Follow-up services helps producers to innovate on their products. Follow-up service includes listening to customers complaint and needs. This allows a producer to Improve on its product.

3. Follow-up services helps a business to stand out among other businesses because only few business follow-up

on their customers.

4. Existing customers refer new customers to patronise you and customers develop a sense of trust in your product and services.

5. Follow-up services helps to increase profit because firms make more sales.

Answer 2

Answer:

follow up stage.

Explanation:

The follow-up stage is the last and often the most overlooked stage of selling process. However, it does present amazing opportunities for salespeople to build and cement profitable relationships with customers.

The salespeople can achieve this by offering after-sales support to customers. This includes keeping communication lines open by asking the customers of their experience in using the sold product and answering questions they might have.  

This stage of selling process also presents the opportunity for salespeople to ask for referrals after confirming that a customer is enjoying using the product.