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melomori [17]
3 years ago
13

Susan needs to communicate a denial of warranty work to a customer. Based on her conservations with the customer, Susan feels th

at the information will evoke a negative response. In this context, which of the following formats should Susan use to organize the information in his message?
a. Chronological order
b. Direct order
c. Critical order
d. Indirect order
e. Complex order
Business
1 answer:
AVprozaik [17]3 years ago
7 0

Answer:

d. Indirect order

Explanation:

Based on the information provided it can be said that Susan should organize the information as an indirect order. This refers to avoiding direct orders and phrasing everything in such a way that we make a request in a more polite way, using words such as want, would like and would love. This will lighten the tone of the conversation and prevent the client from evoking a negative response while still being able to convey the correct information.

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The 2021 income statement of Adrian Express reports sales of $20,710,000, cost of goods sold of $12,600,000, and net income of $
Verizon [17]

Answer:

Adrian Express

1. Five Profitability Ratios:

Gross profit ratio: = 39.2%

Return on assets = 20%

Profit margin = 9.6%

Asset turnover = 2.1 times

Return on equity = 37.4%

2. I think the company is:

Less profitable

than the industry average.

Explanation:

a) Data and Calculations:

Sales Revenue        $20,710,000

Cost of goods sold $12,600,000

Gross profit                $8,110,000

Net income               $1,980,000

ADRIAN EXPRESS

Balance Sheets

December 31, 2021 and 2020

                                                                          2021                  2020

Assets

Current assets:

Cash                                                              $840,000            $930,000

Accounts receivable                                     1,775,000            1,205,000

Inventory                                                      2,245,000            1,675,000

Current assets                                          $4,860,000          $3,810,000

Long-term assets                                        5,040,000            4,410,000

Total assets                                             $ 9,900,000         $8,220,000

Liabilities and Stockholders' Equity

Current liabilities                                     $ 2,074,000          $1,844,000

Long-term liabilities                                   2,526,000           2,584,000

Common stock                                          2,075,000           2,005,000

Retained earnings                                    3,225,000             1,787,000

Total Equity                                               5,300,000           3,792,000

Total liabilities & stockholders' equity   $9,900,000         $8,220,000

Industry averages for the following profitability ratios are as follows:

Gross profit ratio 45 %

Return on assets 25 %

Profit margin 15 %

Asset turnover 8.5 times

Return on equity 35 %

Gross profit ratio: = Gross profit/Sales * 100

= $8,110,000/$20,710,000 * 100

= 39.2%

Return on assets = Net income/Assets * 100

= $1,980,000/$9,900,000 * 100

= 20%

Profit margin = Net Income/Sales * 100

= $1,980,000/$20,710,000 * 100

= 9.6%

Asset turnover = Sales/Total Assets

= $20,710,000/$9,900,000 = 2.1 times

Return on equity = Net Income/Total Equity * 100

= $1,980,000/$5,300,000 * 100

= 37.4%

6 0
3 years ago
According to the​ Break-Even EBIT​ analysis, shareholders are​ ____ off with debt when EBIT is​ _____ the​ Break-Even EBIT level
Kobotan [32]

Answer:

Answer B.

Explanation:

EBIT break even point is a situation when company does not make a profit or has loss. It is a point where earnings per share are equal to zero. It is the level of ebit equal to fixed costs for the company, like interest on the debt. If this break even point increases, this leads to the increase of financial risk. However, increase of ebit above break even point leads to net income calculated as EBIT*(1-interest expense)*(1-tax rate)-preferred dividends being higher.

3 0
3 years ago
Compared to commercial banks, finance companies usually signal solvency and safety concerns by
Oduvanchick [21]
Compared to commercial banks, finance companies usually signal solvency and safety concerns by holding higher capital-asset ratio


7 0
3 years ago
Low unemployment rates are often: A. an indicator that finding a job is extremely difficult. B. associated with an ability to fi
lakkis [162]

Answer:

The correct answer is letter "B": associated with an ability to find a job with relative ease.

Explanation:

Unemployment is the state in which an individual who is able and willing to join the workforce cannot find a job even if that individual is constantly looking for opportunities.  

<em>High unemployment rates are typically seen during recessions while the unemployment of a country tends to be low during economic growth. In the last scenario, mainly private investment helps to find a job to be relatively easy.</em>

7 0
3 years ago
Jane Dough Pizza's manager is now getting detailed costs for offering delivery service and needs to properly categorize them as
pashok25 [27]

Answer:

variable costs.

variable costs.

fixed cost

variable costs.

fixed cost

Explanation:

Fixed costs are costs that do not vary with output. e,g, rent, mortgage payments

If production is zero or if production is a million, Mortgage payments do not change - it remains the same no matter the level of output.  

Hourly wage costs and payments for production inputs are variable costs

Variable costs are costs that vary with production

If a producer decides not to produce any output, there would be no need to hire labour and thus no need to pay hourly wages.  

If no pizzas are delivered, there would be no need for boxes. thus boxes of pizza is a variable cost

the salary of the programmer is not dependent on the level of output. thus it is a fixed cost

3 0
2 years ago
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