It's been years and years since I read this book and I still remember the horribly evil rent situation that was forced upon so many, basically making them slaves to their landlords. I also remember the finger of a worker being cut off and sealed into the can of meat
That statement is true,
By examining the sales person's facial expression you could spot which words that come out from their voice are sincere.
If the sincerity is spotted when the salesperson is asking for the problem that you have and the solution that they give, they might genuinely believes that their product might help you.