Ok, so 1 is a whole number. 1/5 is a fraction of 1. So you want to subtract 1/5 from 1. The number 1 is equal to 5/5. So if you subtract 1/5 from 5/5 you are left with 4/5. You do the same with the second one, just subtract 3/5 from 5/5 to get your answer.
So hmm notice the picture below
the pyramid itself, is really, just one regular hexagon, at the bottom
and 6 triangles, stacked up at each other at the edges
now, if you just get the area of the regular hexagon, and the 6 triangles, add them up, that'd be the total surface area of the pyramid then

now, for the triangles, well, area of a triangle is 1/2 bh, as you'd know, and you have both
Surface area is the total area of the surface. A cube has 6 surface, and each surface is the same. Each surface is a 11 by 11 square. Therefore there will be 6 11in. x 11in. surfaces. The math would be 11x11x6 =726.