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blagie [28]
3 years ago
15

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email cont

aining a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____
Business
1 answer:
bearhunter [10]3 years ago
5 0

Answer:

Downward communication

Explanation:

Within an organization, downward communication refers to any communication that starts in a higher level of the organization and flows to a lower level of the organization.

In this case, since the board of directors is the highest level of a corporation, any communication that is sent to other parts of the corporation will always be downward communication.

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