Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email cont

Question

4 years ago

15

Harrison Corp. wants to raise its level of service to enhance customer experience. The board of directors send out an email cont

aining a message of encouragement directed toward the employees. In the context of formal communication channels, this scenario illustrates _____

Business

1 answer:

bearhunter [10] · Answer 1 · 2022-02-06T15:37:06+03:00

Answer:

Downward communication

Explanation:

Within an organization, downward communication refers to any communication that starts in a higher level of the organization and flows to a lower level of the organization.

In this case, since the board of directors is the highest level of a corporation, any communication that is sent to other parts of the corporation will always be downward communication.