Question

27) __________ refers to the norms and beliefs that lead to decision-making patterns and actions in an organization. A. Organization B. Leadership C. Controlling D. Management E. Culture

Answer 1

The correct answer : E. Culture

A company's culture will significantly determine how all the employees will behave in the company.

For example, Southwest Airlines believe that they will increase their employees' productivity if they create positive environment in the company. That's why they create a tradition in which the employees have to smile and enthusiastically greet a fellow employees every time they got into work