Question

To motivate employees, several major department stores are experimenting with incentive compensation plans, although compensation plans with a lot of incentives often don't promote good customer service. how can retailers motivate employees to sell merchandise energetically and, at the same time, not jeopardize customer service?

Answer 1

Stores can make sure their employees are being incentivized when what they do benefits the customer and the store as a whole. Their main goal is to serve the customer because a happy customer comes back and refers their fiends. The employees can be rewarded on referral base actions, feedback cards and other ways that show management they are being honest and truthful to the customer.