Question

During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) _______ interview.

Answer 1

Johanna participated in a behavioral-description interview

Explanation:

Organization believes that if an employee can control is emotions and behave properly he / she is likely to work for more number of year in the company.

So in this situation, the interviewer tried to check the behavioral-description technique of handling various types of customers in her previous experience so that based on the reply, he consider the applicant.

There are some favorite questions of interviewer based on this technique are listed below:

• How do you handle stress?
• How do you face challenges?
• Have you ever committed mistake?

Answer 2

During her interview at Masters International, Johanna was asked several questions inquiring about her past job performance, such as "Can you describe what you did the last time a customer became angry with you?" This suggests that Johanna participated in a(n) behavioral-description interview

Explanation:

In Behavioral Descriptive Interview (BDI) is a  technique,which is used by the the interviewer to check how the candidate behaved in various job related situations in the past. “Past behavior is an indicator of future actions” forms the basis of BDI.  Candidate's response determines how well they  fit in the particular job positions

Common Behavioral Interview Questions  are

• Tell me about a time you had a conflict with someone within the organization.
• Tell me about a time you worked on a challenging team project.
• Do you prefer to work alone or with others?
• Tell me about a time you took a leadership role.