Question

Services can not be stored, warehoused, or inventoried. Because of this, many hotels and airlines offer deep discounts on rooms and flights booked at the last minute through websities like Expedia to ensure that they do not suffer from lost revenue on unsold rooms and flights. This scenario demonstrates what quality of services:

Answer 1

Answer: This scenario demonstrates the PERISHABILITY quality of services.

Explanation: A Service Organisation can be defined as an organisation that practice the provision of such a service as economic activity.

Some of the qualities of Services include; variability; perishability; heterogeneity etc.

The perishability quality of service refers to the fact that services cannot be stored, warehoused, or inventoried and, therefore, are perishable.

Answer 2

Answer:

Perishability

Explanation:

The scenario demonstrate perishability quality of service.

There are several qualities of service which includes;

1. Perishability is the inability of services to be stored, warehoused, or inventoried.

2. Inseparability: Most services such as haircut are inseparable from the receiver (consumer) of the service.

3. Variability: Services provided by a service provider received by the same Individual at different periods cannot yield same level of satisfaction.

4. Heterogeneity: This means the quality of a service may not be consistent.

5. Intangibility: Service cannot be seen, felt, heard, smelt unlike goods.