Answer:
1. The major issue in the process is the lack of communication between different parties. The process being manually driven, might affect the customer satisfaction and lead to lost sales. The changes which need to be made is to make available the price information of different items at once, when the customer comes in to place an order. This can be made possible by asking the suppliers to send the updated sheet every morning before the day's business begins. It will be better if the entire uncatalogued as well as the price sheet is in electronic form, which can be updated immediately, as soon as the information is received from supplier in the morning. One better alternative is to connect the suppliers through an ERP so that their price might reflect at the company's end as soon as it is updated, It will reduce much hassle and mistakes that might creep in due to manual process.
2. a. The number of customers leaving per day / week to competitors due to inefficiency.
b. Total average delay in customer's order.
c. Customer satisfaction rating of the process as this will give the overall picture of customer's opinion about the company.
3. The information system might enable the suppliers to update their information each day which can then be used by the company reps to find out the right price of an item and enable him /her to provide the estimate immediately, leading to greater customer satisfaction, reducing the lost sales and eliminating the chances of a wrong quote being given.
Answer:
D
Explanation:
Price discrimination is when the same product is sold at different prices to customers in different markets
types of price discrimination
1. first degree price discrimination : here sellers charge each consumer at their willingness to pay in order to eliminate consumer surplus.
2. second degree price discrimination : here firms offer different prices depending on the quantity purchased. e.g. giving discounts for bulk purchases.
3, third degree price discrimination : firms charge different prices to different groups of customers. e.g. having a certain price for senior citizens, students
Answer:
Variable cost per unit= $1.4 per unit
Explanation:
Giving the following information:
Miles Driven Total Cost Miles Driven Total Cost
January: 8,000 $14,120
March: 8,550 $14,979
February: 7,490 $13,495
April: 8,195 $14,490
To calculate the variable cost under the high-low method, we need to use the following formula:
Variable cost per unit= (Highest activity cost - Lowest activity cost)/ (Highest activity units - Lowest activity units)
Variable cost per unit= (14,979 - 13,495) / (8,550 - 7,490)
Variable cost per unit= $1.4 per unit
Answer:
option (B) 25,000
Explanation:
Data provided in the question:
Fixed cost = $500,000 per year
Cost of wood and labor to manufacture one bat = $5
Selling price of the bat = $25
Now,
At breakeven, total cost equals to the total revenue
let the breakeven quantity be 'x'
thus,
$500,000 + $5x = $25x
or
$25x - $5x = $500,000
or
$20x = $500,000
or
x = 25,000
Hence,
the correct answer is option (B) 25,000
