Question

A customer returns a defective item she recently purchased. She loves the merchandise, but the store doesn’t have any more like it. What would you do?

Answer 1

In such cases, companies either offer a different product that might suit their needs, or they might offer a full refund. Often, things like vouchers or coupons are offered for other services or there is an offer to repair the defective product free of charge. Cases where the company does nothing are very rare.