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creativ13 [48]
3 years ago
15

The managers at Blyrie Corp. think that their company's products are of higher quality than the products of other companies in t

he market. However, contrary to their perception, the customers rate the company's products as below average. This is due to the inferior process design specifications in the company. This is an example of _____ in the GAP model.
Business
1 answer:
anzhelika [568]3 years ago
5 0

Answer:

This is an example of gap 2 in the GAP model.

Explanation:

The GAP model is a connection between the quality that a company is producing with the satisfaction that the customers are receiving from their products.

As per the model, there are five major gaps known as gap 1 all the way to gap 5. They are the extent to which the company meets the expectation of the customers through their products. The above situation falls in gap 3 of the GAP model where the customers lack satisfaction due to bad product quality.

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