Answer:
them: I folded them neatly and put them in my drawer.
It: It still looked pretty and new.
Explanation:
The pronoun them might refer to more than one antecedent:
"I found receipts in a few of my jeans. I folded them neatly and put them in my drawer." (The pronoun them might refer to <em>receipts</em> and <em>jeans</em>.)
The pronoun It also might refer to more than one antecedent:
"I found an old box decorated with ribbons and a pink bow. It still looked pretty and new." (The pronoun It might refer to a <em>box </em>and <em>bow.</em>)
So these two pronouns in the paragraph have unclear antecedents.
It depends what her actions are. what were her actions? was she angry? guilty?
It shows that the people of Nameless are welcoming and caring of people.
The answer is the last choice, or D.
When you summarize, you're supposed to gather the most important points and rewrite them in a shorter and more simplified fashion. The first three choices include mostly everything you should do when writing a summary. Usually when you summarize, it's for a concluding paragraph, so writing an introductory paragraph wouldn't be it.