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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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Nataly [62]

Answer:

7.86%

Explanation:

The computation of the capital gain yield on the investment is shown below:

As we know that

Capital gains yield is

= (Selling price per share × number of shares purchased) ÷ (Stock value) - 1

= $3,500 ÷ $3,245 - 1

= 0.07858

= 7.86%

We simply applied the above formula so that the capital gain yield could come and the same is to be considered

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3 years ago
​When Julius hears that there are going to be cutbacks in his department, he immediately calls his supervisor and asks for an ap
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maladaptive coping

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7 0
2 years ago
State Road Fabricators Inc. is considering eliminating Model A02777 because of losses over the past quarter. The past three mont
ICE Princess25 [194]

Answer:

Option (C) is correct.

Explanation:

Manufacturing costs:

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= $352,500

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= $370,000 - $352,500

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6 0
3 years ago
An electronics store runs very effective advertising to draw potential
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Answer:b

Explanation:

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E.6.C

8 0
3 years ago
Read 2 more answers
In a private placement of bonds, bonds may be sold to
Wittaler [7]

The bonds in private placement can only be sold to the pre-selected investors and institutions.

The private placement means an private alternative to the process of issuing bonds which are previously publicly offered for the purpose of raising capital for the corporation.

The Private placement involves the offers or sales of debt/equity securities between the issuer and selected investors.

Therefore, in conclusion, the bonds in private placement can only be sold to the pre-selected investors and institutions.

Learn more about Private placement here

<em>brainly.com/question/15093634</em>

5 0
2 years ago
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