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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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A manufacturer of DVD players has monthly fixed costs of $9500 and variable costs of $55 per unit for one particular model. The
Alla [95]

Answer:

(a) C(x) = 9500 + 55x

(b) R(x) = 90x

(c) P(x) = 35x - 9500

(d) C(240) = $22,700

All functions are measured in $.

Explanation:

The total revenue of an entity is a function of the number of units sold and the selling price per unit. The total cost is a function of the fixed cost and the variable cost (which is also a function of the units produced/sold). Profit is a function of sales and cost.

Given that monthly;

fixed costs = $9500

variable costs = $55 per unit

Selling price  = $90 per unit

Where x is the number of units

total costs C(x) in $ = 9500 + 55x

total revenue R(x) in $ = 90x

profit P(x) in $ = 90x - (9500 + 55x)

= 35x - 9500

C(240) = 9500 + 55(240)

= $22,700

5 0
3 years ago
The production of small consumer goods is referred to as?
AURORKA [14]
The correct answer is  :  light Industry

Since a light industry only produce small consumer goods such as clothes, shoes, hand made dolls, etc, it usually less capital oriented than the heavy industries and more consumer oriented than business oriented
8 0
3 years ago
Ironically, while the leaders of Enron Corporation were manipulating the company's finances for their personal benefit, the comp
faltersainse [42]

Answer:

Correct option is (d)

Explanation:

Corporate social responsibility is an initiative taken by companies to act for the benefit of the society. Since companies utilize resources from the society, it their responsibility to give back to the society in the form of charity to non governmental organizations, welfare of underprivileged and protecting the environment.

Here, though Enron was undertaking unethical means for personal benefits, it was also carrying out corporate social responsibility by donating to Houston area charities.

4 0
3 years ago
Suppose that you were born in 1998. also, suppose that your mother received a $100 baby shower gift at your birth. how much woul
Aliun [14]
Using the cpi in 2013, of 233 and in 1998 of 163, divide 233/163=1.43 x 100=$143 the cost in 2013 of the same baby shower item as in 1998. In other words the purchasing power of the $1 decreased over this time period to account for this. 
7 0
3 years ago
Phân tích các thành phần trong hệ sinh thái khởi nghiệp
allsm [11]

Answer:

yes

Explanation:

5 0
2 years ago
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