1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

You might be interested in
1.
Ksenya-84 [330]

Answer:

i dont know

Explanation:

and i dont care

8 0
4 years ago
The purchase of treasury stock usually restricts the amount of retained earnings available for cash dividends.a. Trueb. False
DerKrebs [107]

The statement, "The purchase of treasury stock usually restricts the amount of retained earnings available for cash dividends." is true .

Option a

<u>Explanation: </u>

The stock in the bank is the term for originally sold securities that the issuing firm has retained. If a corporation sells some of its released and outstanding securities, the sale drastically alters its retained profits.  

As the balance sheet show all remaining earnings and the equity fund, sums available to pay dividends drop. The price of the stock in treasury should be reduced by the retained revenues, which reduce the amounts that the business can dividend to shareholders.

Sometimes a business needs the share-earnings ratio to be improved. If a company bought out many of its own shares, it reduces the number of released and outstanding activities raises the earnings per stake in the company and makes the assets more appealing for buyers.

6 0
3 years ago
The duties of the ______ involve reviewing the organization's financial objectives and major strategies, providing advice to top
Svet_ta [14]

It should be noted that  duties of the board of directors involve reviewing the organization's financial objectives and major strategies in organization.

<h3>Who were board of directors?</h3>

board of directors  can be regarded as the elected group of individuals that represent shareholders.

They provide advice to top management, and reviewing systems to ensure compliance with laws and are governing body .

Learn more about board of directors at;

brainly.com/question/4771644

5 0
2 years ago
What are the portfolio weights for a portfolio that has 145 shares of Stock A that sell for $47 per share and 200 shares of Stoc
ycow [4]

Based on the information given the portfolio weights for a portfolio are:

Stock A 0.6187; Stock B 0.3815.

First step

Shares          Price per share Total value

Stock A 145           $47                       6,815

Stock B 200          $21                       4,200

Total                                                     11,015

Second step

Portfolio weights

Stock A [ 6,815 / 11,015 ] 0.6187

Stock B [ 4,200 / 11,015 ] 0.3813

Inconclusion the portfolio weights for a portfolio are: Stock A 0.6187; Stock B 0.3815.

Learn more here:brainly.com/question/19579061

8 0
3 years ago
A strong brand can be an exceptionally powerful resource for competitive advantage by lowering ________, proxying _____ and insp
alexdok [17]

Answer: d). Search costs; quality; trust

Explanation:

A strong brand can be an exceptionally powerful resource for competitive advantage by lowering search cost, proxying quality and inspiring trust. Lower search cost and high quality will provide a competitive advantage to the firm over other brands offering similar product. Inspiring trust of the consumers on the brand will enable them to get a large consumer base. If the customers have faith or trust in our brand then they will not buy other brands even if they sell at a lower price.

Thus, the correct option is d, Search costs; quality; trust

3 0
3 years ago
Other questions:
  • Positively Rivet Inc. is a small machine shop that produces sheet metal products. It had one line dedicated to the manufacture o
    8·1 answer
  • Consider the following two countries. Assume they produce only these two goods. Note that productivity is now measured in how ma
    13·1 answer
  • The following costs result from the production and sale of 4,450 drum sets manufactured by Tight Drums Company for the year ende
    15·1 answer
  • Part of Jose's company's business plan involves setting up a foreign subsidiary. This arrangement involves ________. a. minimum
    10·1 answer
  • China, India, Eastern Europe, and other developing countries have been sourcing hot spots. Explain why and also discuss any prob
    6·1 answer
  • Suppose the price you are willing to pay for a new car is greater than the marginal cost of producing that new car. Under which
    6·1 answer
  • During a contractionary phase of the business cycle, which of the following most likely occurs?
    8·2 answers
  • With respect to compilation, the syntax analyzer takes the lexical units from the lexical analyzer and uses them to construct hi
    6·1 answer
  • When businesses form voluntary, collaborative partnerships with environmental organizations and regulators to achieve specific o
    13·1 answer
  • 18) Fred purchased shares of stock In a fast-food corporatlon for $10,000. Marla ls a sole proprletor of a
    15·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!