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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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Choose the best and worst answer to the following question:
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Choose the best and worst answer to the following question:

Suppose your supervisor returns from vacation and notices that the work area looks terrible. You also had the last two days off. He's angry and criticizes you for being careless and sloppy. This wasn't your fault.

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If a portfolio had a return of 11 the risk-free asset return was 6, and the standard deviation of the portfolios excess returns
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The premium would be 5%

If a portfolio had a return of 11 the risk-free asset return was 6, and the standard deviation of the portfolios excess returns was 25 the premium would be 5%

Portfolio return = 11%

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Risk premium = Portfolio return - Risk free rate

                         = 11% - 6% =5%

So, the premium would be 5%

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4 0
1 year ago
The focus of what a person or organization ought to do in when faced with a particular situation is referred to as: a. Substanti
galben [10]

Answer:

c. Normative ethics

Explanation:

Ethics involves the study of the moral principles and guidelines that determines how an individual behaves. Since people and organizations operate in a social environment, where they interact with other organizations and people, ethics has to be considered to improve how people and organizations act and behave.

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Behavioral ethics involves the study of ethical and unethical behavior and coming up with reasons as to why individuals choose to behave ethically or unethically.

6 0
3 years ago
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