1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

You might be interested in
Retirement planning should begin at what age?
bezimeni [28]

Answer:

60

Explanation:

6 0
3 years ago
In its static budget, Hat Trick Manufacturing budgeted sales of 75,000 units at a price of $85 per unit. Its actual sales revenu
Delicious77 [7]

Answer:

C : $6,375,000

Explanation:

The static budget revenue is the revenue resulting of the predicted sales volume selling at the predicted price per unit.

In this case, Hat Trick Manufacturing expected to sell 75,000 units at a price of $85 per unit.

The company's static budget is:

SB = 75,000*\$85\\SB=\$6,375,000

The answer is C : $6,375,000.

4 0
3 years ago
. Find an example of a print or Internet ad that includes images and text, and then answer the following questions about it. a.
andreev551 [17]

90% of people marry there 7th grade love. since u have read this, u will be told good news tonight. if u don't pass this on nine comments your worst week starts now this isn't fake. apparently if u copy and paste this on ten comments in the next ten minutes you will have the best day of your life tomorrow. you will either get kissed or asked out in the next 53 minutes someone will say i love you.

Answer:

Explanation:

8 0
3 years ago
Last year Harrington Inc. had sales of $325,000 and a net income of $19,000, and its year-end assets were $250,000. The firm's t
tigry1 [53]

Answer:

The ROE was 23.33%

Explanation:

To calculate the ROE, first we have to calculate the next:

1) Total asset turnover=Sales/Total assets

=(325000/250,000)=1.3

2) Debt to total asset=Debt/Total assets

Hence debt=0.675*$250,000=$168,750

3) Total assets=Total liabilities+Total equity

Total equity=($250,000-$168,750)=$81,250

4) Equity multiplier=Total assets/Equity

=$250,000/$81,250=3.07(Approx)

5) Profit margin=Net income/Sales

=(19000/325000)=5.84615385%(Approx)

Finally we have to calculate the ROE

ROE=Profit margin*Total asset turnover*Equity multiplier

=5.84615385*3.07*1.3

= 23.33% Approx

4 0
3 years ago
Treptron Inc., a software company, has a standing plan that details the specific set of steps to be undertaken when an employee
pogonyaev

Answer:

procedure

Explanation:

Procedure -

It refers to the various step , in a proper order , for the complete project or any activity , is referred to as a procedure .

The procedure is written in a very orderly fashion in order to explain all the steps in a very brief manner .

A proper set of instruction is very important to complete any specified task successfully .

Hence , from the given information of the question ,

The correct answer is procedure .

3 0
3 years ago
Other questions:
  • Cypress Systems Inc., of Florida, agrees to sell specialized hydroponic growing equipment to Landcaster's of Australia. Because
    6·1 answer
  • The Marshall Company has a process cost system. All materials are added when the process is first begun. At the beginning of Sep
    7·1 answer
  • RF Company had January 1 inventory of $150,000 when it adopted dollar-value LIFO. During the year, purchases were $900,000 and s
    15·1 answer
  • In A competitive balance sheet,the ending cash was315000 in 2011 and270000 in 2012 the net increase or decrease is:
    5·1 answer
  • What is payroll withholding?
    6·2 answers
  • Your bank offers a savings account that pays 3.5% interest, compounded annually. How much will $500 invested today be worth at t
    14·1 answer
  • Marsha has met with two attorneys. Attorney A works at a large prominent law firm and charges a lower hourly fee, has little exp
    9·1 answer
  • Judy has realized that she does not like working for others. She wants to open a business i n which she will have maximum contro
    10·1 answer
  • Why did people demand not just banking and stock market reform but also new forms of government after the Great Depression?
    9·1 answer
  • Explain the difference between a flat tax and a graduated income tax. in your own words.​
    9·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!