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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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The ________ model highlights the primary or support activities that add a margin of value to a firm's products or services wher
ikadub [295]

Answer:

A. value chain

Explanation:

  • The value chain is a model that highlights the primary or support activities that add to the margin of the values of products and services and can be best applied to have a competitive advantage and delivers a value product to the market.
7 0
3 years ago
According to Shaw and Barry, companies clearly have what kind of obligation to provide a work environment in which employees are
MariettaO [177]

Answer:

Moral obligation

Explanation:

Moral obligation -

it refers to the obligation , that are due to the activity being right or wrong , is referred to as moral obligations.

It is due to activity being injustice or unfair , in term of any activity .

These obligations are present in any company , society and organisation , to help people from any type of unfair practice or harassment .

Hence , from the given information of the question,

The correct term is moral obligation .

5 0
3 years ago
Northwest Hospital is a full-service hospital that provides everything from major surgery and emergency room care to outpatient
irina1246 [14]

Answer:

Explanation:

The direct cost is the cost that is directly related to production. The example is direct material cost, direct labor cost, etc whereas the indirect cost is the cost that is not directly related to the production. It is also known as overhead cost only records all indirect cost i.e depreciation on equipment of factory, property taxes, etc

Based on this, the classification is as follows

1 The wages of pediatric nurses / The pediatric department  = Direct cost (D)

2 Prescription drugs / A particular patient  =  Direct cost (D)

3 Heating the hospital / The pediatric patient  = Indirect cost (D)

4 The salary of the head of pediatrics / The pediatric patient   =  Direct cost (D)

5 The salary of the head of pediatrics / The particular pediatric patient   = Indirect cost (D)

6 Hospital chaplain's salary / A particular patient    = Indirect cost (D)

7 Lab tests by outside contractor / A particular patient  =  Direct cost (D)

8 Lab tests by outside contractor / A particular department =  Direct cost (D)

5 0
3 years ago
List three ways governments could pay for the war. (Civil War)
kiruha [24]
Spending less food
Rationing items
Hiring workers to make guns and other supplies <span />
8 0
3 years ago
Read 2 more answers
What minimum value of ma will keep the system from starting to move?
Andreyy89

Answer:

Explanation:

Block on the table m(A) = m1,

block on the cord m2,

the coefficient of static friction is k1=0.4,

the coefficient of kinetic friction is k2 =0.28

(a)

Block A:

T = F(fr) = k1 •N = k(s) • m1 •g,

Block B: T = m2•g.

k1 • m1 •g= m2•g,

m1 = m2/k(s) = m2/0.4.

(b)

Block A:

T = F(fr) = k2 •N = k2 • m1 •g,

Block B:

T = m2•g.

k2• m1 •g= m2•g,

m1 = m2/k2 = m2/0.28.

6 0
3 years ago
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