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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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The Bank of america trends in Consumer Mobility Report indicates that in a typical day, 51% of users of mobile phones use their
Vaselesa [24]

<u>Solution and Explanation:</u>

a)  51% of users of mobile phones use their phone at least once per hour,

It is a binomial distribution with n = 150, p = 0.51

mean = np = 150 multiply with 0.51 = 76.5

SD= sqrt(np(1-p) )= 6.1225

Since np and n(1-p) > 5, we can assume the distribution is normal.

B) please see the attached file.

c)  It is a binomial distribution with n = 150, p = 0.02

mean = np = 150*0.02 = 3

SD= sqrt(np(1-p) )= 1.71464

Since np < 5, we cannot assume the distribution is normal.

 

6 0
3 years ago
3. Why would the sale of counterfeit products through its sites be damaging to Alibaba?
timurjin [86]

Reputation.

If a company has a bad reputation of allowing the sale of counterfeit goods, buyers will not trust the site and will not buy from it.

3 0
3 years ago
Read 2 more answers
Suppose selected comparative statement data for the giant bookseller Barnes &amp; Noble are presented here. All balance sheet da
grandymaker [24]

Answer:

Profit margin = net profit / total sales = $78 / $5,200 = 1.5%  

Asset turnover = total sales / average total assets = $5,200 / ($2,990 + $3,510) = 1.6

Return on assets = net income / average total assets = $78 / $3,250 = 2.4%  

Return on common stockholders’ equity =  net income / average stockholders' equity = $78 / ($992 + $1,031) = 7.71%  

Gross profit rate = gross profit / total sales = $1,716 / $5,200 = 33%

3 0
3 years ago
Who is the best rapper??
omeli [17]

Eminem is best rapper and musicians

5 0
2 years ago
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Cybernet Systems is a​ start-up company that makes connectors for​ high-speed Internet connections. The company has budgeted
Sophie [7]

Answer:

$10,950 Unfavorable

Explanation:

For computation of flexible budget variance for total costs first we need to find out the standard cost which is shown below:-

Standard cost = (Sold connectors × budgeted variable costs) + Fixed costs per month

= (77 × $150) + $5,500

= $11,550 + $5,500

= $17,050

Flexible budget variance for total costs = Actual cost - Standard cost

= $28,000 - $17,050

= $10,950 Unfavorable

8 0
3 years ago
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