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Gennadij [26K]
3 years ago
5

An important marketing metric used to evaluate how well firms perform on the five service quality dimensions is the __________,

which refers to the area between customers' expectations regarding their desired service and the minimum level of acceptable service.
Business
1 answer:
Pavlova-9 [17]3 years ago
4 0

Answer:

<u>Zone of tolerance</u>

Explanation:

Zone of tolerance with respect to a service refers to, the acceptable range to a customer, that lies between the perceived desired level of service expected and the minimum level of service acceptable.

The service which the customer anticipates or expects to be delivered by a firm is referred to as predicted service.

Customer expectations do not depict a single level of expectation, rather they follows a range of expectations. This range is represented as zone of tolerance.

If the service received lies in the zone of tolerance, the customer would be satisfied. If it is higher than the desired level, the customer would consider it exceptional.

In case the service received falls below the minimum level of acceptance, the customer would be disappointed and feel deceived or tricked.

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Leya [2.2K]

Answer:

fluid intelligence

Explanation:

Fluid intelligence -

It is the capability to think wisely and logically , solve any issue according to the situation and does not depend on the acquired knowledge is known as fluid intelligence .

Fluid intelligence helps to deal with the worst situation possible in a very peaceful and logical manner and helps to live life in a better and happy way .

This capability often reduces with the growing age , as people tends to get older .  

8 0
3 years ago
What are 3 ways to select an entire document
enyata [817]

Answer:

To select the entire document, you can use any of these

a. CTRL + A

b. Press Shift and highlight all the documents

c. Press SHIFT+RIGHT ARROW

Explanation:

4 0
3 years ago
earned net sales revenue of $62,000,000 in 2016. Cost of goods sold was $41,540,000​, and net income reached $9,000,000​, the​ c
Gekata [30.6K]

Answer:

33%

Explanation:

The gross profit percentage is also known as the gross margin which is the ratio of the gross profit to sales. it shows the amount of gross profit earned per $1 of revenue made.

The gross profit is the difference between the sales and the cost of goods sold.

Gross profit for 2016

= $62,000,000 - $41,540,000

= $20,460,000

Gross profit percentage

= $20,460,000 /$62,000,000

= 0.33

= 33%

3 0
3 years ago
Too much taxation an overuse of regulation leads to
Naddik [55]
Every things is to high
3 0
3 years ago
Mattice Corporation is considering investing $720,000 in a project. The life of the project would be 11 years. The project would
lbvjy [14]

Answer:

The Project should be rejected.

The Net present value is lower than zero. Meaning the returns on the investment yields a loss, as we are not able to cover our initial investments.

Explanation:

The Present value of the inflow and outflow should be considered before deciding the viability of the project.

Using the Net Present Value approach, we will want to consider against the outflows and at a certain cost of capital/rate of return if this projects meets at least the minimum threshold of breaking even. At this point the net cash flow would be at least zero for the project to be accepted.

Kindly review the document attached for detailed workings.

3 0
3 years ago
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