(I’m not a professional) but I would say that D would be a possible answer because it tests and shows what they (the interviewee) is interested in. Whether it’s for the money or the easy work etc.
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The correct answer is perceived risk.
A perceived risk refers to the uncertainty and doubt a person experiences when deciding to purchase a good or service. In this instance, Kathy has already had a history of disappointing haircuts. Due to this, in order to minimize the perceived risk of another bad, Kathy is <span>spending considerable effort finding a new hair stylist by doing her research and asking strangers with hair similar to hers. </span>
Answer: Control over strategic routes.
Explanation: