Read the scenario and answer the question. Audrey had problems with her computer software recently. One of her programs shut dow
n unexpectedly, but not because of a virus. Unable to troubleshoot the problem herself, Audrey called a computer technician, who gave her a checklist of things to look for and fix. Her software began to work again, but not for long. The following week, Audrey had the same problem with her software. What is the first step Audrey should take? Refer to the troubleshooting checklist. Scan the computer for viruses. Remove all unwanted files from the computer. Pay to have a technician repair the computer.
