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iren [92.7K]
3 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]3 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
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You and your best friend have decided to start a small coffee shop together while in college. Though you have been friends since
Sedbober [7]

Answer: It is important to establish limits through the partnership agreement, because by trust there could be disagreements in the future, some ideas for this agreement are the following:

I. The dividends resulting from the coffee shop profits must be distributed equally and will correspond to the amount resulting from discounting sales less costs and expenses.

II. Personal loans will not be allowed to the owners with the money taken from the coffee shop box.

III. It will not be allowed to consume the products of the coffee shop without paying what corresponds.

IV. Both owners will have the same rights to perform the duties of a manager.

3 0
2 years ago
Tell me about a time when you decided to sacrifice short-term gain for long term-success for your company?
wel

<u>Answer:</u>

<u>a good example of this is when we declined an equity investment offer. </u>

<u>Explanation:</u>

In the short-term one may see an investment offer as a never to be missed opportunity. However, certain investments lead to loss of control, this was true in our own case. Thankfully, we avoided the short-term gain in other to realize a long-term gain.

8 0
3 years ago
someone asked me if there were 2 cities which one would I choose. I asked"what are they" they responded one black city with only
Phoenix [80]

Answer:

Smart

Explanation:

7 0
3 years ago
The company's wacc is 10.5%. what is the irr of the better project? (hint: the better project may or may not be the one with the
Inessa05 [86]

The better the IRR, the better. but, a corporation may additionally decide on a mission with a decreased IRR as it has other intangible advantages, together with contributing to a larger strategic plan or impeding competition.

Solution:

NPV of Project S= -$1,000 +$895.03/(1+10.5%) + $250//(1+10.5%)^2 +$10//(1+10.5%)^3 +$5//(1+10.5%)^4 =25.49320776

IRR of Project S= -$1,000 +$895.03/(1+r%) + $250//(1+r%)^2 +$10//(1+r%)^3 +$5//(1+r%)^4 =0

IRR =12.80%

NPV of Project L = -$1,000+ $5/(1+10.5%) +$260/(1+10.5%)^2 + $420/(1+10.5%)^3 + $802.50/(1+10.5%)^4

=$67.01

IRR of Project L=

-$1,000+ $5/(1+r%) +$260/(1+r%)^2 + $420/(1+r%)^3 + $802.50/(1+r%)^4 =0

IRR =12.700%

Project L is better than Project S since L has higher NPV

IRR of Project L is 12.7%.

Learn more about IRR here:-brainly.com/question/28428807

#SPJ4

5 0
1 year ago
Match the term with what most needs to be clarified within the following examples.
leonid [27]

Intention is a mental state that represents a commitment to carrying out an action or actions in the future. Intention involves mental activities such as planning and forethought.

Definition  

Folk psychology explains human behavior on the basis of mental states, including beliefs, desires, and intentions. Mental mechanisms, including intention, explain behavior in that individuals are seen as actors who have desires and who attempt to achieve goals that are directed by beliefs. Thus, an intentional action is a function to accomplish a desired goal and is based on the belief that the course of action will satisfy a desire. Searle  labeled these as intention-in-action and prior intention respectively. Prior intentions reflect forethought about intentions-in-action; prior intentions do not need to be carried out to be considered intentions. Theory of mind research attempts to map how children come to understand the mind as a representational device for the world. This research has focused on the development of knowledge that others have beliefs, desires, and intentions that are different from one's own. A basic ability to comprehend other people's intentions based on their actions is critical to the development of theory of mind. Second, intentions are integral to an understanding of morality. Children learn to assign praise or blame based on whether actions of others are intentional. Intention is also necessary to understand and predict the plans and future actions of others. and the achievement of cooperative goals. Social, cognitive and developmental psychological research has focused on the question: How do young children develop the ability to understand other people's behaviors and int

5 0
3 years ago
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