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iren [92.7K]
4 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]4 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
You might be interested in
Momentous Occasions is a photography business that shoots videos at college parties. The freshman class pays $1,000 in advance o
KatRina [158]

Answer:

a. The Date on which Revenue was earned is April 2.

The Cash was received on March 3 and Revenue was earned on April 2 so no the earnings were not received on the same date the cash was received.

b. The date revenue was earned was February 28.

The Cash was received on the February 28 and the Services were given on the February 28. So yes the earnings occur the same date the cash was received.

Explanation:

a.

To understand this let us create a Journal Entry for the transaction on March 3 first:

Debit: Cash $1,000

Credit: Services Payable $1,000

To record cash earned from the services payable.

At this time Momentu Occasions have earned the Cash but it cannot be recorded as revenue as the services are still a liability which are yet to be given.

Now lets record the Journal Entry from April 2:

Debit: Services Payable $1,000

Credit: Service Revenue $1,000

To record Revenue earned.

Now the Services Payable account will be canceled out and the revenue entry will be generated. Hence we can come to conclusion and drive our answers from it;

b.

For Sophomore Class the Journal entry can be recorded as follows on the February 28:

Debit: Cash $4,100

Credit: Service Revenue $4,100

To record Service given at Cash.

4 0
3 years ago
Service products cannot generally be produced in ________or __________. Services are typically _________________________________
steposvetlana [31]

Answer:

Service products cannot generally be produced in advance or stored.

Services are typically variable, and in almost every service offering, the service cannot start until the customer arrives and actively participates.

Explanation:

Services have distinguishing characteristics that differentiate them  from goods.

To start with, services cannot be produced in advance as production and consumption happen at the same time.

Also,the customer must be present and actively contributes to the delivery of the service, for instance, haircut cannot happen except the customer comes to the salon and obeys the instructions of the barber as they go along.

Besides,there is no physical substance in service unlike purchase of goods.

4 0
3 years ago
A sports team's owner is given a videotape of his star player physically striking his girlfriend in an elevator, causing her sev
Snowcat [4.5K]

Answer:

The answer is: D) Fire the player. The team may suffer financially at first, but if the public has faith in the organization, the team and the league will benefit in the long run. If the owner keeps the tape a secret and the public finds out about his actions, the team - and society - will suffer harm from the loss of public trust.

Explanation:

Akers firmly believed that ethics were fundamental to economic competitiveness. He argued that without ethical behavior, individuals, corporations and society as a whole couldn´t be economically competitive.

So in this case, he would have simply terminated the player´s contract without regarding any of the potential downsides for the team.

8 0
4 years ago
On March 31, 2018, Easy Rental Agency Inc.'s trial balance included the following selected unadjusted account balances. The comp
AVprozaik [17]

Answer:

1)

Dr Depreciation expense 1,226

    Cr Accumulated depreciation 1,226

2)

Dr Unearned revenue 6,487

    Cr Rent revenue 6,487

3)

Dr Interest expense 600

    Cr Accrued interest 600

4)

Dr Supplies expense 1,960

    Cr Supplies 1,960

5)

Dr Insurance expense 3,618

    Cr Prepaid insurance 3,618

6)

Dr Income tax expense 2,600

    Cr Income tax payable 2,600

Explanation:

March 31, 2018

Prepaid insurance $14,740  - 3,618

Supplies 2,900  - 1,960

Equipment 22,100

Accumulated depreciation-equipment 5,680  + 1,226

Unearned revenue 9,730  - 6,487

interest payable 600

Income tax payable 2,600

Loan payable, due 2020 20,000

Rent revenue 30,900  + 6,487

Salaries expense 14,500

depreciation expense 1,226

interest expense 600

Supplies expense 1,960

Insurance expense 3,618

Income tax expense 2,600

1. The equipment, which was purchased on January 1, 2017, is estimated to have a useful life of four years. The company uses straight-line depreciation.

depreciation per year = $22,100 / 4 = $5,525

depreciation expense up to March 31, 2018:

$5,525 x 1.25 = $6,906.25 ≈ $6,906

adjustment entry = $6,906 - $5,680 = $1,226

Dr Depreciation expense 1,226

    Cr Accumulated depreciation 1,226

2. One third of the unearned revenue related to rent is still unearned at the end of the quarter.

adjusting entry = 9,730  - (9,730  x 1/3) = $6,486.67 ≈ $6,487

Dr Unearned revenue 6,487

    Cr Rent revenue 6,487

3. The loan payable has an interest rate of 6%. Interest is paid on the first day of each following month and was last paid March 1, 2018.

interest per month = $20,000 x 6% x 1/12 = $600

Dr Interest expense 600

    Cr Accrued interest 600

4. Supplies on hand total $940 at March 31.

adjusting entry = $2,900 - $940 = $1,960

Dr Supplies expense 1,960

    Cr Supplies 1,960

5. The one-year insurance policy was purchased for $14,740 on January 1.

insurance expense per quarter = $14,470 x 3/12 = $3,617.50 ≈ $3,618

Dr Insurance expense 3,618

    Cr Prepaid insurance 3,618

6. Income tax is estimated to be $2,600 for the quarter.

Prepare the quarterly adjusting entries required at March 31.

Dr Income tax expense 2,600

    Cr Income tax payable 2,600

8 0
4 years ago
"When Erica calculates the current assets for her picture framing business, she should not include which of the following? Group
Sergio [31]

Answer:

Accounts payable

Explanation:

Accounts payable is the amount that the firms owes to its suppliers. It is a current liability as it should be paid back within a year. Current assets represent current economic benefits of the firm that is utilized within the operating cycle of the firm. which is generally a year. Examples of current assets are inventory, accounts receivables (amount owed to the firm by customers) and cash in hand.

As such, other options except accounts payable are included in Erica's business as current assets.

4 0
3 years ago
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