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iren [92.7K]
3 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]3 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
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It is important to be able to _______ a problem and ______ it to the provider immediately
anyanavicka [17]
Solve a problem and tell it to.....
7 0
3 years ago
Which of the following lists only the factors that would cause a decrease in the supply of an item? A. A fall in input prices; a
Brut [27]

Answer: d) a rise in input prices; a decrease in the number of sellers in the market; a rise in the price of a substitute in production.

Explanation:

Supply simply has to do with the amount of goods that a particular producer is willing to sell to economic agents at a particular price and at a given time.

It should be noted that rise in input prices; a decrease in the number of sellers in the market; a rise in the price of a substitute in production would cause a reduction in supply of goods and services.

This is because when the number of sellers reduce, the supply will also reduce as there are lesser people supplying the goods. Also, when the prices of input increases, it affects cost and supply reduces.

Therefore, the correct option is D.

5 0
2 years ago
On January 1, Year 1, Greenfield, Inc. issues $100,000 of 9% bonds maturing in 10 years when the market rate of interest is 8%.
ELEN [110]

Answer:

When using a financial calculator to compute the issue price of the bonds, the applicable periodic interest rate ("I") is 3.923%

Explanation:

Hi, first, the discount interest rate that you have to choose is 8%, because 9% is the coupon rate (which in our case would be 9%/2=4.5% and this is used only to find the amount to be paid semi-annually).

Now we know we have to choose 8%, but this is an effective rate (I know this is an effective rate because no units were mentioned), and by definition it is a periodic rate, but it is not the rate that we need since the payments are going to be made in a semi-annual way, therefore we need to use the following equation.

r(semi-annual)=[1+r(annual)]^{\frac{1}{2} } -1

So, everything should look like this.

r(semi-annual)=[1+0.08]^{\frac{1}{2} } -1=0.03923

Therefore, the periodic interest that yuo have to use to calculate the price of the bond is 3.923%

Best of luck.

8 0
3 years ago
Assume Argentina has production possibilities to produce either 35 batches of apples or 70 batches of peaches using 100 worker h
konstantin123 [22]

Answer:

40

Explanation:

Batches of apples produced in one hour = 35/100 = 0.35

Batches of peaches produced in one hour = 70/100 = 0.70

total hours it would take to produce 15 batches of apples = 15 / 0.35 = 42.86 =  43 hours

this would leave (100 - 43) 57 hours to make peaches

Batches of peaches that can be made in 43 hours = 57 x 0.7 = 39.9 = 40 batches

7 0
3 years ago
The market risk premium is computed by: adding the risk-free rate of return to the inflation rate. adding the risk-free rate of
OverLord2011 [107]

Answer:

subtracting the risk-free rate of return from the market rate of return

Explanation:

Market risk premium is the premium over the risk free rate that investors demand for holding a risky asset

Market risk premium = market rate of return - risk free rate

the higher the risk premium, the higher the return investors are demanding and the riskier the investment

for example if risk free rate is 5% , market rate of return in industry A is 10% while in industry B it is 20%

Market premium in A = 10% - 5% = 5%

Market premium in b = 20% - 5% = 15%

3 0
3 years ago
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