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iren [92.7K]
4 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]4 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
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Which was not an example of a business ethical dilemma discussed by Albert Carr in his article on business bluffing?
kap26 [50]

Answer:

The correct answer is d. Failure to support climate-change treaties.

Explanation:

An ethical dilemma is a situation in which an apparent operational conflict between two ethical imperatives is presented in such a way that obedience to one of them implies the transgression of the other. In general, it is called an ethical dilemma when an agent (the professional, in this case) has reasons to carry out two actions (or more), each of which favors a different principle, and it is not possible to fulfill them without violating any of they. In this way, the agent is in a situation in which he is condemned to commit a foul: no matter what he does, he will do something "wrong" or will miss an obligation.

8 0
3 years ago
How is health insurance different from auto insurance?
Bess [88]

While both types of insurance are required, if you do not have health insurance, you will be required to pay a fee on your taxes.

FYI, while this used to be true the United States has recently removed the requirement known as the "individual mandate" for people to have health insurance or face a penalty.

6 0
3 years ago
What is the most important reason financial information is provided by the major regulatory agencies to investors, depositors, a
sergij07 [2.7K]

Answer:

d. to make informed decisions about Banks and their financial condition.

Explanation:

Financial regulatory agencies are saddled with the responsibility of providing financial supervision and regulations to Banks and financial institutions. They also maintain integrity in the financial system inorder to boost the confidence of investors, creditors, depositors and the general public.

However, one of the major reasons why financial information is provided by the regulatory agencies to investor, creditors and depositors is to make informed decisions about Banks and their financial conditions.

This means that various groups that have interest in Banks and financial institution are kept abreast of happenings in the financial sector of the economy and are able to know which bank and financial institution is healthy in terms of finances and to know where to invest subsequently.

3 0
3 years ago
Suppose that a planet fitness studio has fixed expenses of $7500 per month and variable expenses of $4.99 per member per month.
natka813 [3]
Answer: $500

$19.99-$4.99=$15
$7500/$15= $500
6 0
3 years ago
What is the basic process of staffing​
Tems11 [23]

Answer:

hope you like it

Explanation:

Staffing is the process of determining the manpower requirements of a company which are necessary to achieve its objectives. This includes appraising and selecting candidates to fill these requirements and orienting, training and developing new and existing staff.

Manpower requirements- The very first step in staffing is to plan the manpower inventory required by a concern in order to match them with the job requirements and demands. Therefore, it involves forecasting and determining the future manpower needs of the concern.

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3 years ago
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