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iren [92.7K]
3 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]3 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
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Let’s examine how the goals of the Fed influence its response to shocks. Suppose that in scenario A the Fed cares only about kee
dolphi86 [110]

Answer

The answer and procedures of the exercise are attached in the following archives.

Explanation  

You will find the procedures, formulas or necessary explanations in the archive attached below. If you have any question ask and I will aclare your doubts kindly.  

6 0
3 years ago
Prepare Job-Order Cost Sheets, Predetermined Overhead Rate, Ending Balance of WIP, Finished Goods, and COGS At the beginning of
vova2212 [387]

Answer and Explanation:

1. The computation of overhead rate based on direct labor cost is shown below:-

Overhead rate = Overhead applied × 100 ÷ Direct labor cost

= 888 × 100 ÷ 1,200

= 74%

2. The Preparation of job-order cost sheet for the four jobs is shown below:

Particulars                Job 86        Job 87        Job 88        Job 89

Beginning balance $6,888       $6,820

Direct materials       $3,000      $7,000         $2,100          $1,500

Direct labor              $800          $6,000        $900            $500

Applied overhead  

is 74% of direct labor $592           $4,440       $666            $370

Total                          $11,280       $24,260      $3,666      $2,370

3. The computation of ending balances of Work in Process and Finished Goods is shown below:-

Work in process of Job 88 = $3,666

Finished goods = Total of Job 86 + Total of Job 89

= $11,280 + $2,370

= $13,650

4. The computation of the Cost of Goods Sold for March is shown below:-

Cost of goods sold is

= Job 87

= $24,260

7 0
3 years ago
Herman Company has three products in its ending inventory. Specific per unit data at the end of the year for each of the product
Troyanec [42]

Answer and Explanation:

Given:

                                 Product 1      Product 2         Product 3

Cost of product         $20                 $90                 $50

Selling price              $40                 $120                $70

Selling cost                $6                    $40                 $10

Computation:

                                          Product 1      Product 2         Product 3

Product Cost                         $20                 $90                 $50

N.R.V                              ($40-$6)=$34  ($120-$40)=$80  ($70-$10)=$60

Per Unit Inventory Value      $20                 $90                 $50

4 0
3 years ago
what is the current prices of a $1,000 par bond maturing in 12 years with a coupon rate of 14%, paid semiannually, that has a yt
Leviafan [203]

The current prices of a $1,000 par bond maturing in 12 years with a coupon rate of 14%, paid semiannually, that has a ytm of 13% is $ 130000 .

The entire return anticipated on a bond if it is kept to maturity is known as yield to maturity (YTM). Although it is expressed as an annual rate, yield to maturity is regarded as a long-term bond yield. It is, therefore, the internal rate of return (IRR) of a bond investment assuming the investor retains the bond to maturity, with all scheduled payments made and reinvested at the same pace.

Yield to maturity is comparable to current yield, which calculates how much money would be made by purchasing and keeping a bond for a year by dividing annual cash inflows from that bond by its market price. The value of a coupon paying bond is calculated by discounting the future payments (coupon and principal) by an appropriate discount rate.

The bond characteristics are summarized below:

Par Value =     $1,000

Yield        =      13% annual (13/2 =6.5% semi-annual)

Coupon   =      12% with semi-annual payment of $60

Maturity   =      1 year

The value of the bond is calculated as follows:

$1000 of 13%  = (13/1000)* 100 =130

Calculate PMT = FV*Coupon Rate

Current price = $1000*130

Price = $ 130000

Learn more about yield to maturity visit: brainly.com/question/28033398

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8 0
10 months ago
As a contemporary manager, your employees will perceive that their opinions are more valued if: you provide settings where emplo
erma4kov [3.2K]

Answer:

 you provide settings where employees have the opportunity to converse with all levels of management.

Explanation:

In simple words, employees feel motivated and values when they fell involved in the decisions inside the organisation, as these decisions affects them too.

    Generally, the core decisions in any organisation are taken by top managers but they too are dependent on lower level managers for the data they receive. Hence, a network should be set for employees so they can give their suggestions to  all levels of managers.

6 0
3 years ago
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