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iren [92.7K]
4 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]4 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
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In 5-10 sentences, answer the Question; What is a Market Economy?
Ulleksa [173]

Answer:

A market economy is an economic system in which the decisions regarding investment, production and distribution are guided by the price signals created by the forces of supply and demand. The major characteristic of a market economy is the existence of factor markets that play a dominant role in the allocation of capital and the factors of production.Market economies range from minimally regulated free-market and laissez-faire systems where state activity is restricted to providing public goods and services and safeguarding private ownership, to interventionist forms where the government plays an active role in correcting market failures and promoting social welfare. State-directed or dirigist economies are those where the state plays a directive role in guiding the overall development of the market through industrial policies or indicative planning—which guides yet does not substitute the market for economic planning—a form sometimes referred to as a mixed economy.

8 0
3 years ago
Grossman lumber reported $102,000 net cash provided by its operating activities. if the company invests $4,000 in capital expend
sweet [91]

FCF is a measure of how much cash a business generates from operations, net of capital expenditures, which it can use for various purposes, such as reducing debt or paying out dividends. When calculating FCF, we take Cash provided by operating activities and subtract any capital expenditures. Grossman Lumber generated $102,000 in cash from operations, and invested 4,000 in capital expenditures, so its FCF is 102,000-4,000= $98,000. We are not concerned with dividends because dividends are not a capital expenditure. 

6 0
3 years ago
Jenna isn’t sure if she should buy an extended warranty for her new laptop. Use the PACED decision-making process to help her de
Vladimir79 [104]
Problem: 
Buy extended warranty for $950 laptop or not?

Alternative:
1) Buy extended warranty
2) Not buy extended warranty

Criteria:
Practical and cost saving in the long-run

Evaluate Alternatives:
1) <span>Buy extended warranty </span>
       con:<span> pay additional $99. </span>
       pro: <span>5 year warranty coverage. </span>
       pro: repairs may be done at a local store

2) Not buy extended warranty
       pro&con: laptop comes with one-year limited warrant
       pro: no additional payment
       con: repairs will be done by manufacturer 
<span>       con: repair costs range from $50 to $450
</span>
Decision:
BUY EXTENDED WARRANTY
7 0
3 years ago
1976, the cost of a movie was $4. in 2012, it's $9. if the cpi for 1976 is 56, and 228 for 2012. how much is the cost of a 1976
ivann1987 [24]
$10.29 I'm not sure but hope I'm right
7 0
3 years ago
On August 20th, one of your employees comes to you with a vacation request. The employee’s available vacation time expires on Se
dexar [7]

Answer:

No

Explanation:

Her vacation is expired and therefore invalid. Also she is requesting for a pay during this period which counters Amy form of sympathy for this employee. However, depending on the relationship the employee has with her employer, there might be a compromise especially if the employee really does need the vacation as she may be burned out or may have postponed vacation till expiration for the interest of the company

3 0
4 years ago
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