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iren [92.7K]
3 years ago
15

"Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service

levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management is alerted when cases have NOT completed certain stages. Which Service Cloud feature should the Consultant recommend to address this requirement?"
Business
1 answer:
vazorg [7]3 years ago
3 0

Answer:

The answer is "Entitlements and Milestones ".

Explanation:

Entitlements are customer service systems inside SharePoint, like "contact help" or "web support." Usually, this is being used to reflect terms in service contracts. and Milestones are required time-dependent measures within that support process, including initial response times or event resolution times.  

  • It is the SharePoint, that claims were customer support systems provide help service agents decide if a consumer is eligible for assistance, set up entitlements in the Salesforce org.  
  • In the Industry, the achievement tracks its success as you develop and put your strategy into action.
You might be interested in
__________ unemployment results when the demand for labor varies during the year.
kodGreya [7K]

Answer: Seasonal Unemployment.

Explanation:

Seasonal unemployment refers to the unemployment which occurs when people are suffering from unemployment during the year, this is because of the lower demand for labor than it was usually.

Their are some examples where seasonal unemployment could be a big problem such as tourist areas where work is available for a few months in a year. So, tourist compensate for the remaining months in which work is not available from saving extra in a peak tourist season.

8 0
3 years ago
in a typical balance of payments crisis part 2 a. the interest parity curve shifts out. b. the interest parity curve shifts in.
Wewaii [24]

In a typical balance of payments crisis part the interest parity curve shifts in. Capital exodus results from downward pressure on interest rates, whereas imports rise as income levels rise.

As a result, the exchange rate depreciates, moving the BP curve to the right. The I and Y combinations that result in balance of payments equilibrium are provided by the BP curve. A given domestic price level, a certain currency rate, and a specified net foreign debt are used to build the BP curve. When the capital account deficit equals the current account surplus, equilibrium has been reached. Interest rates between two countries must be equal for interest rate parity to persist in a fixed exchange rate regime.

To learn more about payments, click here.

brainly.com/question/15138283

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6 0
1 year ago
13.. Francisco leased equipment from Julio on December 31, 2021. The lease is a 10-year lease with annual payments of $150,000 d
tatuchka [14]

Answer:

$800,239.40

Explanation:

Calculation for the balance in Francisco lease liability at December 31, 2022

First step is to find the Liability for the year end 31st December 2021

Using this formula

Liability as on 31st December 2021=Initial Value of the Liability - Annual Payment

Let plug in the formula

31st December 2021 Liability =$1,013,854-$150,000

Liability as of 31st December 2021=$863,854

Second step is to find Interest for the Year 2022

Interest =$863,854×10%

Interest =$86,385.40

Third step is to less the interest amount from the Annual payment

Annual Payment $150,000- Interest $86,385.40

=$63,614.60

Last step is to find the balance in the lease liability at December 31, 2022

Lease liability balance = $863,854 -$63,614.60

Lease liability balance=$800,239.40

Therefore What should be the balance in Francisco lease liability at December 31, 2022 will be $800,239.40

5 0
3 years ago
Westerville Company reported the following results from last year’s operations:
Varvara68 [4.7K]

Answer:

Westerville Company

1. Last year's margin is:

= 20%

2. Last year's turnover is:

= $1,800,000

3. Last year's ROI is:

= 30%

4. The margin related to this year's investment opportunity is:

= 10%

5. The turnover related to this year's investment opportunity is:

= $360,000.

6. The ROI related to this year's investment opportunity is:

= 12%

7. The margin this year is:

= 18.33%

8. The turnover that it will earn this year is:

= $2,160,000

9. The ROI that it will earn this year is:

= 26.4%

Explanation:

a) Data and Calculations:

                                             Last Year's          This Year's          Total

Sales                                    $1,800,000           $360,000     $2,160,000

Variable expenses                  435,000              108,000          543,000

Contribution margin             1,365,000             252,000      $1,617,000

Fixed expenses                    1,005,000              216,000        1,221,000

Net operating income          $360,000             $36,000       $396,000

Average operating assets $1,200,000           $300,000    $1,500,000

Minimum Required Rate of Return = 10%

=                                             $120,000             $30,000       $150,000

1. Last year's margin = 20% ($360,000/$1,800,000) * 100

2. Last year's turnover = $1,800,000

3. Last year's ROI = 30% ($360,000/$1,200,000) * 100

4. The margin related to this year's investment opportunity is:

= 10% ($36,000/$360,000) * 100

5. The turnover related to this year's investment opportunity is $360,000.

6. The ROI related to this year's investment opportunity is:

12% ($36,000/$300,000)

7. The margin = 18.33% ($396,000/$2,160,000) * 100

8. The turnover that it will earn this year = $2,160,000

9. The ROI that it will earn this year = 26.4% ($396,000/$1,500,000) * 100

5 0
3 years ago
Perdue Company purchased equipment on April 1 for $38,880. The equipment was expected to have a useful life of three years, or 5
finlep [7]

Answer:

See explanation section.

Explanation:

Requirement 1

We know,

Depreciation expense under the straight-line method = (Cost price - residual value) ÷ useful life

The depreciation expense under the straight-line method remains same in every year.

December 31, Year 1 - depreciation expense = ($38,880 - $1,080) ÷ 3 years.

Depreciation expense = ($37,800 ÷ 3)

Depreciation expense = $12,600

Depreciation expense for year 1 = $12,600 × 9 ÷ 12

Depreciation expense for year 1 = $9,450

Requirement 2

The depreciation expense under the straight-line method remains the same every year.

Year 2 depreciation expense = ($38,880 - $1,080) ÷ 3 years = $12,600

Year 3 depreciation expense = ($38,880 - $1,080) ÷ 3 years = $12,600

Year 4 depreciation expense = ($38,880 - $1,080) ÷ 3 years = $12,600

The equipment will be dissolved after 4 year with a residual value of $1,080.

Requirement 3

The depreciation expense under units-of-activity method = [(Cost price - residual value) ÷ Total operating hours] × usage during the period.

Given,

Cost price = $38,880

residual value = $1,080

Total operating hours =  5,400

Putting the values into the formula, we can get

Depreciation expense rate = ($38,880 - $1,080) ÷  5,400

Depreciation expense rate = $37,800 ÷ 5,400

Depreciation expense rate = $7 per hour.

Depreciation expense for year 1 = $7 per hour × 1,000

Depreciation expense for year 1 = $7,000

Requirement 4

We get from requirement 3

Depreciation expense rate = $7 per hour.

Year 2 Depreciation expense = $7 per hour.

Depreciation expense for year 2 = $7 per hour × 1,900 hour.

Depreciation expense for year 2 = $13,300 hour.

Year 3 Depreciation expense = $7 per hour.

Depreciation expense year 3 = $7 per hour ×  1,600 hour.

Depreciation expense year 3 = $11,200 hour.

Year 4 Depreciation expense = $7 per hour.

Depreciation expense year 4 = $7 per hour ×  900 hour.

Depreciation expense year 4 = $6,300 hour.

Requirement 5

Depreciation rate under the double-declining-balance method = (100% ÷ useful life) ÷ 2

Depreciation rate = (100% ÷ 3 years) × 2

Depreciation rate = 66.67%

Depreciation expense for year 1 = cost price × depreciation rate

Given,

cost price = $38,880

depreciation rate = 66.67%

Putting the values into the formula, we can get

Depreciation expense for year 1 = cost price × depreciation rate

Depreciation expense for year 1 = $38,880 × 66.67%

Depreciation expense for year 1 = $25,921

Requirement 6

In double-declining-balance method, depreciation expense is decreasing.

Book value of year 1 after depreciation = Cost price - year 1 depreciation expense =  $38,880 - $25,921 = $12,959

Depreciation expense for year 2 = Book value of year 1 × depreciation rate.

Depreciation expense for year 2 = ($12,959 × 66.67%) = $8,640

Book value of year 2 after depreciation = Book value of year 1 - Depreciation expense for year 2 = $12,959 - $8,640 = $4,319

Depreciation expense for year 3 = Book value of year 2 × depreciation rate.

Depreciation expense for year 3 = $4,319 × 66.67% = $2,879.50

Book value of year 3 after depreciation = Book value of year 2 - Depreciation expense for year 3 = $4,319 - $2,879.50 = $1,439.5

Depreciation expense for year 4 = Book value of year 3 × depreciation rate.

Depreciation expense for year 4 = $1,439.5 × 66.67% = $960

4 0
3 years ago
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