Question

Elisa is upset with her supervisor because she was denied her requested vacation days, which were given to another worker. She is experiencing a very low level of job satisfaction, but cannot afford to quit her job. Describe three negative, passive responses that Elisa might take due to her dissatisfaction. Imagine that her manager actively catches her in a manifestation of workplace deviance. Predict the outcome of Elisa's behavior.

Answer 1

In this example, we learn that Elisa is unhappy with her job, but that she is unable to quit, as she needs the money. Therefore, it is likely that her dissatisfaction will manifest in the form of negative, passive responses that will affect her job performance.

An example of this would be being absent more often. This is likely to come with excuses in order to justify her absenteeism. Another example of such a response would be stealing work supplies. Finally, Elisa might provide a poor customer service.

If the manager were to catch Elisa in a manifestation of workplace deviance, then it is likely that he would reprimand her. This would probably increase the dissatisfaction that Elisa is feeling, making her neglect her duties even more.