The correct answers are:
Telling a nonfiction story and using a first-person perspective.
Memoirs are life accounts of a person that is written by another person from his personal knowledge or from sources. In writing memoirs, real life experiences are used which means it is not a fiction.
The examples has to do with his people trying to raise their own point of view when a misundertanding raised to the point of altering their unity. Tutu was right to be fair to both sides in order to be impartial and to raise only onw point of view to remain united