Answer: For the first blank box: Already have a full schedule. For the second one: Should replace some.
Explanation: This creates a point of conflict, of the author saying that they have a full schedule, and don't have the time to learn more. So she argues that then we should replace some academic classes with life skills. Thus, we have conflicting points of view, of one person dismissing an option, and the other seeing it as very important. (Hope this helps)
The author recognizes that schools already <em>have a full schedule,</em> however, she argues that life skills <em>are as important as </em>academic subjects
Even though your doing an essay in third person, let your audience know you took the survey and then, go back into third person, let them know easy it is or how hard it is. Also you could leave your audience in suspense.
