Complete Question:
The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can system administrator automate this process?
Group of answer choices.
A. Create an email template for each language and an assignment rule to send the appropriate template.
B. Create an email template for each language and an auto-response rule to send the appropriate template.
C. Create an email template for each language and a workflow rule to send the appropriate template
D. Create a single email template and use the translation workbench to translate and send the appropriate template
Answer:
B. Create an email template for each language and an auto-response rule to send the appropriate template
Explanation:
Workflow management systems can be defined as a strategic software application or program designed to avail companies the infrastructure to setup, define, create and manage the performance or execution of series of sequential tasks, as well as respond to workflow participants.
Basically, workflow management systems facilitates the automation and management of business processes and controls the movement of work through the business process.
Some examples of workflow management systems used around the world are YAWL, Windows Workflow Foundation, Apache ODE, Collective Knowledge, Workflow Gen, PRPC, Salesforce.com, jBPM, Bonita BPM etc.
In this scenario, the marketing team at Universal Containers wants to send an email to each lead received from its website.
<em>Hence, the system administrator can automate this process by creating an email template for each language representing the leads received from various countries and an auto-response rule to send the appropriate template that match a specific lead. </em>
