I’m not understanding .. is there a picture ?
<span>Differentiation and low cost leadership strategies are referred to as generic business strategies due to the fact that they can be used in basically any organization, regardless of the industry.</span>
It may be A but if it isn't I'm sorry
An assurance means the knowledge and courtesy of employees and their ability to convey trust.
<h3>What is an
assurance?</h3>
This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.
Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.
Therefore, the Option A is correct.
Read more about assurance
<em>brainly.com/question/13567395</em>
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