Bentley will likely use the firm's <u>CRM databases</u> to identify these customers.
<u>Explanation</u>:
CRM databases collect information about the customers. It can be used to identify the best customers. The database stores the annual sales report.
CRM is a customer relationship management that manages the interaction between company and customers.
CRM database holds all the data related to the customers like their name, email address, age, Skype address and occupation details.
In the above scenario, Bentley can use CRM database to filter twenty valuable building contractor customers and invite them for golf outing and party.
Answer:
Geography, cultural and social factors, economic conditions, and political and legal factors are the four parts of the international business environment.
Explanation:
Answer:
1. technological
2. Social
3. Competitive
4. Economic and legal
5. Global
Explanation:
environmental forces can be defined as those factors that have the ability to affect or influence how an organization or business operates.
based on the question, 5 environmental forces have been identified with each:
<u>1. Technological</u>
for Booksellers- Boarders, they eventually went bankrupt because of technological advancement that has made books readily available on the internet. so people easily go for these soft copies rather than the hardcopy that they used to.
<u>2. Social</u>
Snap for Seniors- Eve Stern is an entrepreneur who started a business. this is a social environment force that is involved in serving the needs of the elderly.
<u>3. Competitive</u>
blackberry- When the BlackBerry phone system quit working, it affected 70 million customers. Those customers turn to other cellphones which offered the reliable service business customers demand, at a lower price. customers are always likely to go to the side of the competition where prices seem to be fairer.
<u>4. Economic and legal</u>
Jeffries Roofing- Tom Jeffries owns Jefferies Roofing company. In his proposals, Tom describes materials to be used and a price. When the customer signs the bid, it becomes an enforceable contract.
<u>5. Global</u>
WalMart- In China, Walmart has nearly doubled in size and made "Made in China" stickers are visible all over Walmart stores in the United States.
Answer:
Autocratic leadership has only one person that has the authority to make decisions and takes very little to no inputs from other groups, Democratic leadership allows everyone to participate in decision making.
Explanation:
Authoritarian leadership, also known as autocratic leadership, is a management style in <u>which an individual has total decision-making </u>power and absolute control.
Democratic management involves managers reaching decisions with the <u>input of the employees</u> but being responsible for making the final decision.
Option C
This is an example of diagonal communication.
<u>Explanation:</u>
Diagonal communication is the distribution of information between various structural levels inside a business. Diagonal communication is advantageous as it is active, practical and valuable. It can also develop greater coordination between staff members. It can assist in solving problems precisely as various approaches are taken concurrently.
It lessens the uncertainties of falsification or distortion by promoting communication among the appropriate parties. It also diminishes a manager's communication workload because he doesn't ought to work as an emissary among his direct statements and other administrators.
