You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away
. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?
The best option would be to access the computer remotely. This allows you to remotely view the computer and control it from anywhere in the world. This allows you to take full control, analyze, and fix the problem that the individual is having without having to explain step by step to the user what they have to do. This can be accomplished through a direct IP connection or through a third-party software, which the user will need to have installed on their computer.
