The answer is D. 10-20 seconds.
If the majority of service customers are satisfied, it is likely that all service customers will be satisfied. False
Customer service is the provision of service to customers before, during, and after purchase. This makes it an important part of the customer's value chain. Different industries require different levels of customer service [1], but ultimately, the idea of a well-delivered service is to increase revenue. Awareness of a successful customer service interaction depends on employees who are “adaptive to the customer's personality”. [2] Customer service is often practiced in a way that reflects the company's strategy and values. Good customer service is usually valued by customer loyalty. Customer service is part of a company's intangible assets for some companies and can differentiate them from others in their industry. A great customer service experience can change a customer's overall perception of your company. [3]
Good customer service means consistently meeting customer expectations. Good customer service is fast, easy, personal, and caring. Companies that provide excellent customer service take the time to understand the needs of their unique customer base. J.
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Answer:
The correct answer is letter "B": Internal customers.
Explanation:
Internal customers are not necessarily employees or customers who work inside the organizations, but they usually do. These people have a certain relationship with the firm and one need from another so their jobs can be done. In the case of employees, they rely on others' roles so their responsibilities can be performed.
Terrence should be concerned about groupthink.
- Groupthink refers to the common opinion or group consensus suppresses people's ability to provide alternative solutions to the problem as a result all the members of the group agree on the same conclusion.
- The desire to promote group cohesion and deduction of common conclusion to a problem negatively affects the promotion of thinking abilities, good decision making abilities, and problem solving abilities of group mates.
- When a team mates derive a common conclusion without an elaborate discussion or with a little discussion. It is indicative of problem of groupthink.
Hence, Terrence should be concerned about groupthink as the team agree on most decisions with little discussion.
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