Question

Your customer calls you in the morning and tells you to lock the interest rate at the 5.5% you initially disclosed. You commit to lock the rate, but your day becomes busy and you aren't able to lock it until later in the day. When you go to lock the rate, you notice that the pricing has changed since this morning and the rate of 5.5% is now going to cost an additional $500.00. What is the most appropriate course of action?

Answer 1

Answer: You or your company should pay the $500 and lock the rate.

Explanation:

You had already given your customer reasonable assurance that you would lock the rate so this is what they expect. You must therefore do as you have promised to your customer regardless of what the cost would be because the fault here lies with you.

You should therefore pay the $500 unless there is some company policy that allows them to pay it instead. Once done, you will be able to lock in the rate and fulfill your obligation to your customer.