Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
The new ordinance will make a difference when the new wages will be binding.
<h3>How to depict the information?</h3>
It should be noted that the supply curve shows the relationship between the price and the quantity supplied.
Based on the information given, when the equilibrium wage is above the minimum wage, the ordinance won't make a difference.
On the other hand, when the equilibrium wage is below the minimum wage, it'll make a difference for the worker.
Therefore, joining the lowest of the two points will give the equilibrium.
Learn more about supply curve on:
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Answer:
Given that,
Value of bonds issued = $100,000
Maturity period = 10 years
Bonds were issued at face value.
Interest rate = 8%
Interest is paid once per year on December 31.
Since, the bonds are issued at the face value, so there would be no premium or discount on the issue of bonds.
The cash is received by the company for issuing bonds and it is debited. We know that bonds are a part of liabilities, so they are credited
Therefore, the journal entry is as follows:
Cash A/c Dr. $100,000
To bonds payable $100,000
(To record the issuance of bonds)
