Answer:
A. Keeping valuable staff.
Explanation:
When I make the call to the local electricity company asking about my most recent bill.My call was passed to department to department before getting a representative who can address my queries.The CRM component that needs to be addressed so that the contact is less-time consuming is keeping he valuable staff.
I guess you could take the file and drag it to your trash can and then you could clear your trash can.
The phrase 'life is like a box of chocolates' means that life is unpredictable and that it is full of surprises; you never know what will happen next.