Question

The receptionist at Brunt Inc. is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which situation?a. The employee is low in both ability and motivation to meet standards.
b. The employee has the ability to do better, but lacks the necessary motivation.
c. The employee is highly motivated, but lacks ability unless she gets training.
d. The employee is highly motivated but lacks ability, and training is not expected to help.

Answer 1

Answer:. The employee is highly motivated, but lacks ability unless she gets training.

Explanation: The receptionist is motivated and enthusiastic about her job. All she needs is training on the job to make her suitable and reliable as a receptionist. Since she is punctual, polite, and always cheerful and all the firm's employees and customers love her it will be a bad idea relieving her of her duties instead train in clerical skills and make her suitable for the job. She already has the qualities of a good receptionist but lacks the skills, it would be easier to train her to acquire the skills.

Answer 2

Answer:

D) The employee is highly motivated but lacks ability, and training is not expected to help.

Explanation:

In this case, the receptionist does most of her tasks very well, since both customers and coworkers like her attitude and manners. The problem might be that she is not good at doing all the tasks assigned to her.

At this point, the supervisor must decide whether her good qualities offset her inabilities. Since apparently they do, he will simplify her job by making other employees take over some of the tasks she is not prepared to perform. Job simplification is the opposite of job enlargement, which will happen to the coworker that will be responsible for doing those tasks.

Since the tasks are probably not that important, or other employees can do them easily, it is not worth training her, or training her will be too complicated.