Answer:
0.336 or 33.6%
Step-by-step explanation:
It follows from the question that the probability of a complaint is 35% = 35/100 = 0.35. Let's call this probability, p.
The probability of no complaint is mutually exclusive of p since both are complements. Let's call this q. Then
q = 1 - p = 1 - 0.35 = 0.65
The distribution is a binomial distribution.
Events of each call are independent.
The probability of 2 calls with complaint out of 5 is