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Readme [11.4K]
3 years ago
12

When a customer is venting their anger, they will be easier to deal with if you _____.

Business
1 answer:
defon3 years ago
8 0

Answer:

A resposta correta é A. reconheça a raiva deles e deixe-os compartilhar um pouco com você.

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If an applicant is experienced, has a solid work history, and is staying within her field, the most effective format for her res
Pachacha [2.7K]

Answer:

The correct answer is letter "A": chronological.

Explanation:

Chronological resumes are useful for individuals with vast experience because it helps them list their most relevant academic and work background in the order they happened which could let recruiters see the professional growth curve of the applicant.

Even if there might be plenty of information to be included, applicants must only submit their most relevant experience in two pages as maximum.

8 0
3 years ago
Read 2 more answers
Joe, a human resources specialist for Jersey Office Supplies Co., rides along with the furniture delivery people to observe the
Svetllana [295]

Complete question:

Joe, a human resources specialist for Jersey Office Supplies Co., rides along with the furniture delivery people to observe the problems they were encountering and what activities they were required to perform. Joe was performing a:

A. personality test

B. performance appraisal

C. BARS

D. job analysis

Answer:

Joe was performing a job analysis

Explanation:

Job analyzes are a set of protocols for defining the contents for the job and the features or criteria required for the execution of the tasks. Job analytics provide employers with knowledge that helps to recognize which personnel is ideally suited to particular work.

An example of a job analysis model might list tasks or activities of the job and determine each performance level. Within this way, the role of job analysis is critical. Many companies typically take the same generic approach without details on the task description. All workers are tested in a similar set of features or characteristics presuming that they are required for all work.

6 0
3 years ago
Wexpro, Inc., produces several products from processing 1 ton of clypton, a rare mineral. Material and processing costs total $6
JulsSmile [24]

Answer:

$26,800

Explanation:

Sales revenue after further processing:

= Units produced from each ton of clypton × Selling price per unit

= 7,300 × $15

= $109,500

Sales revenue at split off point:

= Units produced from each ton of clypton × Selling price per unit

= 7,300 × $10

= $73,000

Incremental revenue:

= Sales revenue after further processing - Sales revenue at split off point

= $109,500 - $73,000

= $36,500

Incremental profit = Incremental revenue - Incremental cost

                              = $36,500 - $9,700

                              = $26,800

Therefore, financial advantage (disadvantage) of further processing product X15 is $26,800.

3 0
3 years ago
USA Airlines uses the following performance measures. Classify each of the performance measures below into the most likely balan
n200080 [17]

Answer:

1. Cash flow from operations: F (financial).

2. Number of reports of mishandled or lost baggage: C (customer).

3. Percentage of on-time departures: C (customer).

4. On-time flight percentage: C (customer).

5. Percentage of ground crew trained: I (innovation and growth).

6. Return on investment: F (financial).

7. Market value: F (financial).

8. Accidents or safety incidents per mile flown: P (internal process).

9. Customer complaints: C (customer).

10. Flight attendant training sessions attended: I (innovation and growth).

11. Time airplane is on ground between flights: P (internal process).

12. Airplane miles per gallon of fuel: P (internal process).

13. Revenue per seat: F (financial).

14.Cost of leasing airplanes: F (financial).

Explanation:

The performance measures associated with an airline (USA) business are;

1. Customer (C): this includes all the passengers or clients who have done business with the airline company in the past or in the future. It gives full details about everything pertaining to the clients or customers.

2. Financial (F): this is a measure of all the revenues and expenses associated with the successful running of the airline business.

3. Innovation and growth (I): this is a measure of the manpower or labor, equipments, welfare and training used to ensure the business continues to run smoothly, effectively and efficiently.

4. Internal process (P): it involves all of the strategic decisions, policies, rules and regulations formulated by the executive management in order to enhance the smooth operations of the airline business.

5 0
3 years ago
Elway Company purchases land for $85,000 cash. Elway assumes $2,500 in property taxes due on the land. The title and attorney fe
defon

Answer:

c. $90,700

Explanation:

The computation of the cost of the land is shown below:

= Purchase cost of land + property taxes + attorney fees + land graded cost

= $85,000 + $2,500 + $1,000 + $2,200

= $90,700

We added the property taxes, attorney fees, and the land graded cost to the purchase cost of the land. We do not include the parking lot expenses

3 0
3 years ago
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