Answer and Explanation:
The computation is shown below:
a. The new customer retention rate is
(a) the day above 3 days from order to delivery
= 3.5 - 3
= 0.5 days
And,
The reduction in customer retention rate is
= 0.5 × 1%
= 0.5%
errors above three per month is
= 6 - 3
= 3
The reduction in customer retention rate is
= 3 × 1.5%
= 4.5%
So, the new customer retention rate is
= 60% - 0.5% - 4.5%
= 55%
(b) The total reduction in customer retention rate is
= 0.5 + 4.5
= 5.0%
The reduction in market share is
= 5% × 0.5
= 2.5%
Now
New market share is
= 21.4% - 2.5%
= 18.9%
Answer:
These statements would fit well in an apology letter:
- Make a promise that it won't happen again - Putting the wrong date is a very serious and very strange mistake at the same time. It's strange because professionals usually do not make that kind of mistake, and it's serious because it can completely distort as schedule, as it happened in this case.
- Apologize sincerely - again, as the mistake was serious and strange at the same time, an apology is necessary.
- Accept responsability - accepting responsability for one's actions is not only the professional thing to do, but also the ethical thing to do.
And this statement is appropriate when presenting a bad newsletter:
- If the reason or explanation is not confidential and will not create legal liability - giving out specific information in a corporate context can result in legal liabilities that potentially cost a lot of money, therefore, it is important to carefully choose one's words, while at the same time being honest with the reader.
Mario is exhibiting the defense mechanism: rationalization. Mario justifies his controversial decision and behavior (his decision not to report all of his income) in rational or logical manner. This defense mechanism has two steps. The first step is the <span>decision itself with no reason, and the second step is when the <span>rationalization is performed</span></span> .
Answer:
comparability of data
Explanation:
Comparability of information is one attribute used only to characterize the consistency of descriptive statistics. For two factors the principle of comparability of data is especially critical to a Triad.
Secondly, the Constellation demonstrates shared data sets. Through nature, the shared data sets include information from different analytical techniques. The degree of comparability among two separate sequencing / technical methods affects the way in which sets of data can be jointly compiled, analyzed and used to help strategic thinking.
Answer:
72 hours, 12months
Explanation:
When a user gets locked out of his/her account, it is usually investigated within 72 hours of the complaint being laid. that is 3days.
When the reason is found and and told to the user, the reason is documented and kept for 12 months within which time if there is any need for reference, the document can be easily retrieved and gone through.
Cheers.
