<span>The statement that an ISP is a group of updates, patches, and fixes that apply to specific OSs is false.
</span> ISP stands for Internet service provider, while OSS stands for Operations support system.<span> The term ISP denotes a company or</span><span> organization that provides services for accessing, using, or participating in the Internet. OSS on the other hand is used by the providers to manage their networks.
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Answer:
Firstly, it is unethical because it is a form of theft. By taking the ideas and words of others and pretending they are your own, you are stealing someone else's intellectual property. Secondly, it is unethical because the plagiariser subsequently benefits from this theft.
Explanation:
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A time management tool in a help desk software package probably has the greatest impact on the productivity of help desk agent.
<h3>What is
help desk software ?</h3>
IT and customer service teams utilize help desk software to assist staff members and customers. Its primary purposes include assisting service teams in methodically managing support requests, offering alternatives for self-service, monitoring and reporting performance, and ideally doing much more.
The objectives and procedures of a help desk when employed by an IT team are established using industry and governmental best practices, such as ITIL (Information Technology Infrastructure Library). The aim of ITIL while handling problems, according to Mikkel Shane, CEO of Zendesk, is to "establish regular service operation as rapidly as possible and minimize the adverse effect on business operations.”
Simply put, help desk support software is made to provide you with the means of helping your clients feel heard. Here is a little explanation of how it operates:
To know more about help desk software :
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Answer: give them a call i guess
Explanation:
