Question

Jared works in a clothing store and hears a customer complain about a damaged shirt he bought. What behavior can Jared show to demonstrate good communication skills with a client? o) prevent the customer from quickly explaining the store's return policy o b) return what they heard once the customer has finished talking c) ask the customer how the shirt was damaged d) promise the customer a full refund even though it is against the policy

Answer 1

Answer:

return what they heard once the customer has finished talking

Answer 2

Answer: C) ask the customer how the shirt was damaged.

Explanation: u need to know how the shirt was damaged in order to decide whether to give him a refund or not