Answer:
C
Explanation:
Well, in your inquiry it says
"A presentation software that is used to organize and present pertinent information using graphics, word processing, outlining, drawing, and presentation management tools"
We know it isn't Microsoft Word, because Microsoft Word doesn't have a presentation feature. We know it isn't Excel because Excel is only meant for spreadsheet and analytics data.
However, on PowerPoint all these points make sense, PowerPoint is a tool that Microsoft created for the capabilities such as to present information, you can also put information inside of graphics as well, you can also draw, and outline too.
Answer: Answer below.
Explanation:
I'm not fully sure myself, so don't agree with me fully.
I believe what she may have done wrong is tell the technician about a "program." A program doesn't have to do anything with physical hardware.