Group of answer choices.
A. Most online shoppers will only buy products if they can voice their opinions about them after the purchase.
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
C. Negative consumer feedback can actually attract more customer interest in the product.
D. Allowing consumer feedback makes it less likely that consumers will provide their feedback.
E. Consumers are more likely to say positive things about companies that value their opinions.
Answer:
B. Most online shoppers search the Internet for ratings and reviews before making major purchase decisions.
Explanation:
Customer relationship management can be defined as a strategic process which typically involves combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Thus, this set of employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
This ultimately implies that, customer relationship management is focused on developing an ongoing connection between a business firm (organization) and all of its customers, as well as potential customers.
Hence, it is very important for Prime Computers to encourage customer feedback on its website and as a policy because most online shoppers (customers) usually engage in an online search in order to see other customer's ratings and reviews of company's product or service before making major purchase decisions.
Answer:
Because the government can use her sovereign power to both mitigate negative externalities as well as encourage positive externalities.
Explanation:
A positive externality occurs when the transaction between a producer and end user benefits a third party that did not take art in the process.
A very Good example is Education. There is a third party benefit to the society when we have more educated citizens.
A negative externality happens when the business transaction between a manufacturer and consumer affects a third party adversely. a typical example is cigarettes. When cigarettes is consumed by the end user, the smoke can affect the health of a third party that was not part of the initial transaction.
To deal with both positive and negative externalities, government intervention is very crucial.
Government encourages positive externalities like education by subsidizing the cost of attending a school. They also enact laws that make basic education compulsory.
In the case of negative externalities, Government can intervene with a ban on producing harmful goods and also set a legislation about smoking in public laces to mitigate the health complications caused by third party inhalation.
Answer:
At the end of one accounting period result in cash receipts in a future period.
Explanation:
Accrued revenues is money owed by customers for goods bought or services purchased.
Accrued revenue is recorded as an asset on the balance sheet as receivables.
For example, if a customer buys a dress and is yet to pay for the dress. the amount the customer is supposed to pay is recorded as an accrued revenue at the end of the accounting period
Unearned revenue is money received by a company for services that are yet to be rendered.
Answer:
D) democratic
Explanation:
A democratic leadership style is a type of leadership where a leader asks for the inputs of emoloyees in making decisions and the final decision made by the leader is based on the inputs of members.
Jared's boss allows his staff to give inputs but he makes the ultimate decision .
In an autocratic leadership style, the leader doesn't take any input from employees when making decisions.
Laissez faire is a type of leadership style where employees are given a free rein in the company.
