A way to make an audience a particular emotion is by showing your expressions on what you want them to feel. Also emphasize the words of you are trying to be dramatic. And always after someone is saying something have like a narrator say “ She said with grief holding back her tears” like that to make them feel the emotion the character is feeling.
Answer: In "Thank You M'am", Mrs. Jones is stronger than she appears, and in "The Strangers that Came to Town," the Duvitches are more accomplished and knowledgeable.