Question

Sales of the cooler freeze packs made by the company Coolpad have been declining. Online sales information is shared with the sales department and customer service division. The product development team, however, has not been receiving the customer complaints or suggested product changes that have been collected. Which part of the effective three-step process did this company fail to use

Answer 1

Answer: share customer Information across department

Explanation:

The part of the effective three-step process that this company fail to use is "share customer Information across department".

This was explained when it was written that the product development team, has not been receiving the customer complaints or suggested product changes that have been collected.