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xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

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Suppose that the market for computers is dominated by a single firm, like Dell, that is able to exert influence over prices and
Salsk061 [2.6K]

Answer:

many buyers and sellers

Explanation:

Based on the information provided within the question it can be said that this situation violates the perfect competition assumption of many buyers and sellers. This is a model that many buyers and sellers in a competitive market agree on a single market price, and that no individual has influence over the price. Therefore if a single company, like Dell in this scenario, is able to influence the price then it is violating this assumption.

8 0
3 years ago
Managers should avoid satisficing in the ____ stage of the managerial decision-making process.
kap26 [50]

The answer is selecting an alternative. It is because it is not always satisfying or a guarantee of using an alternative in the stage of managerial decision making process because sometimes it won’t suit or will be helpful in solving the problem.

7 0
3 years ago
All of the following are permitted investments in individual retirement accounts except: _______
yaroslaw [1]

All of the following are permitted investments in individual retirement accounts except commodity futures.

<h3>What is commodity futures?</h3>

Contracts for the purchase or sale of commodities at a predetermined price and on a specific date in the future are known as commodity futures contracts. Along with financial instruments and currencies, commodities also include things like metals, oil, grains, and animal goods. With a few exceptions, trading in futures contracts must take place on a commodity exchange's trading floor.

The federal government agency that oversees the trading markets for commodity futures, commodity options, and commodity swaps is called the Commodity Futures Trading Commission (CFTC). The National Futures Association (NFA), the independent regulator for anyone who trades futures with the public, requires registration from anyone who advises futures traders or engages in futures trading.

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5 0
2 years ago
Three people invest in a business. The first two invest in the ratio 2:3, and the third person
Diano4ka-milaya [45]

Answer:

$15 million

Explanation:

The three investors' total investments would add up to  100% or 1.

The first two invested in the ration of 2:3

It means ;

Investor 1:  2/5

Investor 2: 3/5

If investor 3 invested twice as investor 1 and 2, then we can deduce that he invested ( 2/5 + 3/5) x 2

the  new denominator is 10, meaning

Investor 1 had 2/10,

investor 2 had 3/10

investor 3 had 5/10

If total investments were $30 million, then the highest investor invested

5/10 x $30million

=0.5 x $30 million

=$15 million

5 0
3 years ago
On January 1, 2016, Bailey, Inc. had 84,810 shares of common stock outstanding. The following transactions occurred during 2016:
Pie

Answer:

$2.41

Explanation:

1 January-September 30        84,180*9/12=63,135

1 October-31 December (84,180+30,000)*3/12=28,545

Weighted average of common stocks outstanding =91,680

Earning per share (EPS)=Net Income/Weighted average common stocks

EPS=$221,062/91,680

EPS=2.41

6 0
3 years ago
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