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xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

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Properly designing a protective packaging system requires three important kinds of information. Which of the following is not on
lutik1710 [3]

Answer:

value of the product to be protected

Explanation:

The value of the products that are being shipped or distributed should not be included in the protective package.

The severity of the distribution environment  refers to whether the products are hazardous or not, e.g. pesticides should be dealt very carefully because they are poisonous.

The fragility of the product to be protected  refers to the materials used to build the product, e.g. products made of glass are extremely fragile.

The performance characteristics of various cushion materials. refers to what type of cushioning was used to protect the product during shipment.

4 0
3 years ago
Adelene, who lives in a winter resort area, rented her personal residence for 14 days while she was visiting Brussels. Rent inco
frez [133]

Answer:

a) The effect the rental activity has on Adelene's AGI is $0.                          

b) The total rental income is less than the total expenses for the year, so the reportable rental income is $0.

Explanation:

a)

particulars                                      amount                  amount

rental income                                                                $5,000

property taxes                               $3,800

mortgage interest                          $7,500

utilities                                             $3,700

insurance                                         $2,500

repairs                                              $2,100

depreciation                                     $15,000

total deduction                                                    $34,600

AGI                                                                           $0

Therefore, The effect the rental activity has on Adelene's AGI is $0.                          

b)

particulars                                      amount

Real property taxes                       $3,800

mortgage interest                          $7,500

utilities                                             $3,700

insurance                                         $2,500

repairs                                              $2,100

depreciation                                     $15,000

total expenses                                  $34,600

Therefore, The total rental income is less than the total expenses for the year, so the reportable rental income is $0.

7 0
3 years ago
Julia, an economics professor, is giving a presentation on her research. What presentation delivery method should Julia use if s
Alex
Webcast :) i believe is the answer
8 0
4 years ago
Read 2 more answers
Imagine that you are the marketing manager of a hotel chain that wants to implement a customer reward and loyalty program. You r
spin [16.1K]

Answer:

A) customer relationship management.

Explanation:

Based on the scenario being described within the question it can be said that Sabre Hospitality Solutions is a company that focuses on customer relationship management. This refers to an approach tailored around the company's interactions with the customers as well as obtaining and retaining their customer base in order to drive sales growth. Which is what Sabre Hospitality Solutions seems to be doing by trying to implement customer rewards and loyalty programs to grow their customer loyalty and population.

5 0
3 years ago
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A bidding firm, A, is worth $27,000 as a stand-alone entity. A target firm, B, is worth $12,000 as a stand-alone entity, but $18
Arlecino [84]

Answer and Explanation:

According to the scenario, computation of the given data are as follow:-

Firm A’s worth as a stand-alone entity = $27,000

Firm B’s worth as a stand-alone entity = $12,000

But if Firm A acquired Firm B it’s increase worth of Firm B at $18000.

Firm A is acquired Firm B, this acquisition create value of

= $18,000 - $12000

= $6000.

With this acquisition equity holders of Firms received $18,000 which is $6,000 more than Firm B stand alone.

8 0
4 years ago
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