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xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

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According to the Comparative Analysis of Tools and Technologies for Policy-Making theory, there are 11 possible main categories
Musya8 [376]

Answer:

True

Explanation:

The eleven categories are

  1. Visualization : for better understanding of data
  2. Argumentation: visualize the structure of complex arguments using graphs
  3. eParticipation : encourages participation in social and political process
  4. Opinion mining : interpret public comments written in different application
  5. Simulation :guides towards making decision concerning future actions
  6. Serious games:Train users
  7. Policy making : to help in policy making
  8. Persuasive tools : to convince users for change of attitude
  9. Social network analysis : analyse social network users behavioral pattern
  10. Big data : supports helps in processing large data
  11. Semantics and linked data: analyzing and publishing large data
3 0
3 years ago
Company acquired a new truck at at cost of $52,000 on January 1, 2019. The truck is expected to be used for 4 years and have a s
AfilCa [17]

Answer and Explanation:

The computation is shown below:

= (Original cost - residual value) ÷ (useful life)

= ($52,000 - $8,000) ÷ (4 years)

= ($44000) ÷ (4 years)  

= $11,000

In this method, the depreciation is same for all the remaining useful life

a. The depreciation expense for 2019 is $11,000

b.  The depreciation expense for 2020 is $11,000

c. The accumulated depreciation for year 2019 is $11,000

d. The accumulated depreciation for year 2020 is $22,000 ($11,000 + $11,000)

e. The book value is

= Original cost - accumulated depreciation

= $52,000 - $22,000

= $30,000

3 0
2 years ago
Which is considered good practice concerning the installation of acrylic plastics?
quester [9]

When rivets are used, adequate spacer or other satisfactory means to prevent excessive tightening of the frame to the plastic should be considered good practice concerning the installation of acrylic plastics.

A translucent plastic with exceptional strength, rigidity, and optical clarity is acrylic. Acrylic sheet is simple to manufacture, adheres well to solvents and adhesives, and is simple to thermoform.

Compared to many other transparent plastics, it offers better weathering characteristics.

Clarity, brightness, and transparency are characteristics of acrylic sheet that are similar to those of glass, yet it is half as heavy and has many times the impact resistance of glass.

Acrylic plastics offer exceptional versatility, durability, and aesthetic attributes for everything from sturdy signs and skylights to eye-catching retail store fixtures, displays, and shelves.

A practical, transparent substance that resembles glass, acrylic plastic, sometimes called plexiglass, has superior transparency and weighs 50% less than glass of an equivalent thickness. One of the clearest materials is acrylic.

Learn more about  plastics here:

brainly.com/question/8647954

#SPJ4

6 0
1 year ago
When interacting with a customer who has a rational style and keeps communication brief, your best strategy is to
kakasveta [241]

The best strategy which a person should use when interacting with a customer who has a rational style and keeps communication brief is:

  • Ask open-ended questions to obtain information.

<h3>What is Communication?</h3>

This refers to the exchange of information between two or more people where feedback is given through a medium.

With this in mind, we can note that because the customer has a rational style and communicates in a straightforward manner, then the best strategy would be to ask open-ended questions to obtain information.

Read more about communication here:

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3 0
1 year ago
: IAS 2 Inventories allows producers of gold and silver to measure inventories of those commodities at selling price, even befor
Tresset [83]

Answer:

Not only does IAS 2 norm allow this, also US GAAP allows this. I believe that the reasoning behind that is the following:

Holding precious metals in inventory is actually considered an investment. Precious metals are commodities, and since they can be easily traded around the world, just having them increases a company's wealth. The revenue recognition principle (top of the inverted pyramid) applies here even to any individual that finds gold nuggets by accident in the country side (no need to be a mining business). The fact that you possess gold increases your personal assets and net wealth. The same applies to other precious metals. This happens because gold or other precious metals can be easily converted into cash (extremely liquid), e.g. this same individual can go to a local jewelry or or a pawn shop and sell the gold nuggets he found.

If finding a gold nugget increases an individual's net worth, then imagine what holding a ton of gold does to a company. What makes gold and silver so special is that they are accepted everywhere. Remember that until the early 1970s, the worlds' currencies were based on the price of gold (gold standard). Most central banks in the wold hold gold reserves and they also follow this same logic. Price of gold increases, the wealth of the nation increases.

6 0
2 years ago
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