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xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

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Interest income received by a cash basis taxpayer is generally reported in the tax year it is received. True False
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Answer:

TRUE

Interest income received by a cash basis taxpayer is generally reported in the tax year it is received.

5 0
4 years ago
1. Which country has the comparative advantage in DVDs? (Remember! OOO Output –Other goes Over!) [2 pts]
yarga [219]
The answer is Country B


Comparative advantages can be described as a country's ability to product a certain product in higher quantities and lower price (efficiently) compared to another country.

In this case, Country A can product  100 CDs and only 100 DVDs, by while country B has the capacity to produce 50 CDs but 200 DVDs.

Clearly Country B has a better infrastructure to produce DVDs in bulk

5 0
3 years ago
Read 2 more answers
What does Peter Drucker believe is needed to correct unethical behavior in business?
Valentin [98]

Answer:

The correct answer is b. Imposing stiffer punishments on business executives

Explanation:

Customer retention is the activity that sales organizations carry out in order to reduce the loss of customers. Successful customer retention begins with the first contact an organization has with a customer and continues throughout the life of the relationship. A company's ability to attract and retain new customers is not only related to its product or service, but also with the way in which it serves its current customers and the reputation it creates within and through the markets.

An important topic is simple everyday honesty. Entrepreneurs, they tell us solemnly, should not cheat, should not steal, should not lie, should not bribe. But neither should other people. No man, no woman is free from the obligation to comply with the common rules of personal conduct due to their work or employment. Nor do they cease to be human beings when they are appointed vice presidents, municipal administrators or deans of some faculty. On the other hand, there have always been people who cheat, steal, lie, bribe or are bribed. It is a matter of moral values ​​and moral education of individuals, of the family, of the school. But there is no separate ethic for business, nor is it necessary to exist.

All that is needed is to distribute harsh punishments to those who, company executives or not, have yielded to temptations. Another recurring theme in the discussion about business ethics has nothing to do with ethics. Things such as the use of paid companions to entertain customers are not matters of ethics but of aesthetics. The real question is if I really want to see a pimp when I look in the mirror while I shave.

6 0
3 years ago
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weqwewe [10]

Answer:

A. supply curve shifts to the left

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This increase shows that due to shortage in labor supply, it now costs more to produce a product.

Due to all the above mentioned reasons, the supply curve of both long run and short run supply curves shifts left.

Cheers.

7 0
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g Suppose the own price elasticity of demand for good X is -3, its income elasticity is 2, and the cross price elasticity of dem
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Answer:

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