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xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

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The appropriate action would be: C. <span>Thank the taxpayer, and explain that you cannot accept any payment for your services.
Government workers couldn't receive cash payment in any kind unless there is a necessary administrative purpose. 
They could on the other hand, receives Gifts that held the value less than $ 20</span>
6 0
3 years ago
Read 2 more answers
An accountant agreed to perform a compilation of a company's financial statements under Statements of Standards for Accounting a
LekaFEV [45]

Answer: The following would the accountant do related to the compilation engagement: <u><em>Issue a compilation report even though review procedures were performed on the engagement.</em></u>

Under Statements of Standards for Accounting and Review Services (SSARS), the accountant decided to perform some analytical procedures.

<u><em>Therefore, the correct option is (d)</em></u>

5 0
3 years ago
Match the following characteristics with their relevant project team organizational structures. The project is housed within a f
Rasek [7]

Answer:

A. Pure project A project manager leads personnel from different functional areas = Team members can work on several projects. Duplication of resources is minimized.

B. Functional project Personnel work on a dedicated project team = Team pride, motivation, and commitment are high.

C. Matrix project A team member reports to two bosses = The project is housed within a functional division of the firm.

Explanation:

For A answer, this kind of project management conducts the people, to work on a multitasking way, because they have to accomplish the responsibilities on their functional area as the same that they must accomplished their responsibilities on the project areas. This can minimized the resources for the project but could impact negatively on the compliment of responsibilities because is the same person for two work fronts.  

For B answer, if the people can focus their efforts only in the project, that creates more interest on reach the goals efficiently than if the team were distributed on functional and projects departments

For C answer, when the project is developed in a functional division of the firm, you, as a team project member, must report to the project manager and your functional area boss.

5 0
3 years ago
True or false: Contributions of cash and property to a corporation in exchange for shares of the corporations stock can be tax d
LUCKY_DIMON [66]

Answer:

True

Explanation:

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Hence, it can be concluded that the correct answer to this question is definitely TRUE.

5 0
3 years ago
You receive a credit card application from Shady Banks Savings and Loan offering an introductory rate of .6 percent per year, co
kolezko [41]

Answer:

Total interest paid = $606.63

Explanation:

First calculate the monthly payment for first six months

Monthly interest for first 6 months =.006/12=.0005

= 6500*(1.0005)^6

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Interest rate for next six months

=17.37%/12=1.45%

(1.0145)^6=1.090054

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Total interest paid = 7106.63-6500  

Total interest paid = 606.63

7 0
3 years ago
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