1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
xenn [34]
3 years ago
7

A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer serv

ice representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will increase decrease be unchanged
b. Average flow time experienced by customers will increase decrease be unchanged
c. Average utilization of customer service representatives will increase decrease be unchanged
Business
1 answer:
maria [59]3 years ago
3 0

Answer:

a. decrease

b. increase

c. increase

Explanation:

A call center has added a telephone line coming to its customer service department. The proportion of potential customer getting a busy line will decrease because now there is one additional line that can be used to serve caller. The average flow time experienced by customers will increase. Utilization of all the telephone lines shows the productivity of call center. The average utilization of customer service representative will increase because customer representative will have one more line to address the call by customers.

You might be interested in
Assume Baldwin Corp. is downsizing the size of their workforce by 15% (to the nearest person) next year from various strategic i
Assoli18 [71]

Answer:

The company will have to pay $5,100 per employee in separation costs if these exit interviews are implemented next year

Explanation:

Data provided in the question:

Percentage downsize in the workforce = 15% = 0.15

Cost of exit interviews = $100

Normal separation cost = $5,000

Now,

Total separation cost per employee = Cost of exit interviews + Normal separation cost

= $100 + $5,000

= $5,100

Therefore,

The company will have to pay $5,100 per employee in separation costs if these exit interviews are implemented next year

3 0
3 years ago
What is a trade-off?
mojhsa [17]
The best answer is:
C) <span>a choice that must be made due to scarcity.
A tradeoff occurs when you must choose between two or more things, selecting the best option given the constraints. Choosing what to spend your allowance on, for example, is involves a trade-off that you must make due to the scarcity of your allowance money (you don't have unlimited money). D is a tempting answer, but it does not define trade-off as well as C. </span>
3 0
3 years ago
Situations where an individual is required to define right and wrong conduct are termed ________.
koban [17]

Answer:

The right option is option b, which is Ethical dilemmas

Explanation:

Ethical dilemmas are situations in which there is a choice to be made between two options neither of which resolved the situation. It is a decision making problem which is between two possible moral imperatives.

8 0
3 years ago
Breaking rules at a factory could mean all of the following, except
Margaret [11]
Breaking rules at a factory could mean all of the following except demotion.
3 0
3 years ago
"Christie and Jergens formed a partnership with capital contributions of $300,000 and $400,000, respectively. Their partnership
Katen [24]

Answer:

The Christie and Jergens's respective shares are $92,500 and $42,500.

Explanation:

For computing the Christie and Jergens's respective shares, first, we have to compute the remaining income which is to be shared between these two partners. The computation is shown below:

= Net income - salary - interest on total capital

= $135,000 - $60,000 - 10% × ($300,000 + $400,000)

= $135,000 - $60,000 - $70,000

= $5,000

So, the remaining income would be divided equally between the partners

Now

Christie shares = Salary + interest on capital + remaining income

                         = $60,000 + ($300,000 × $10%) + $2,500

                         = $60,000 + $30,000 + $2,500

                         = $92,500

And, the Jergens shares  =  interest on capital + remaining income

                                          = ($400,000 × $10%) + $2,500

                                          = $40,000 + $2,500

                                          = $42,500

3 0
3 years ago
Other questions:
  • Suppose a period of continuous political instability leads to people to believe that the economy will slide into a deep recessio
    8·1 answer
  • Do you know if i subscribe to Bubble Nugget from YT would i become the best person in the world?
    6·1 answer
  • Dab Corporation was organized on January 1, Year 1. During Year 1, Dab had the following transactions relating to shareholders'
    15·1 answer
  • If i'm a freshman in 2017 when will i graduate
    15·1 answer
  • What is not Likly to be a major problem for business during a period of ongoing inflation?
    11·2 answers
  • Michelle is attending college and has a​ part-time job. Once she finishes​ college, Michelle would like to relocate to a metropo
    7·1 answer
  • Merry Maidens Cleaning generally charges $280 for a detailed cleaning of a normal-size home. However, to generate additional bus
    13·1 answer
  • Which would you use to estimate the demand for a product at various prices?
    13·1 answer
  • Shrimp Galore, a shrimp harvesting business in the Pacific Northwest, has a 30-year loan on its shrimp harvesting boat. The annu
    12·1 answer
  • _____ is the process for reviewing key roles and determining the readiness levels of potential internal and external candidates
    5·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!