I'm not 100% sure what the skill means, but I did hear about a "piaget's skill of centration"
Theodore Roosevelt 1901-1909, was known as a trust-buster, champion of the environment, consumers, and other reforms. TR is known for the Meat Inspection Act and the Labelling Act. His progressive platform expanded when he ran again for President as an independent Progressive candidate in 1912.
William Howard Taft 1909-1913 was Roosevelt's hand-picked successor. Although he busted more trusts than Roosevelt, Taft was more conservative. When he fired Gifford Pinchot, Roosevelt's appointment as the head of the US Forest Service, Roosevelt broke with Taft, and ran against him, splitting the Republican Party, thus giving the election to Woodrow Wilson.
Woodrow Wilson 1913-1921 was a Democrat and a Progressive. Unlike Roosevelt, Wilson did not believe in the concept of good trusts and bad trusts, and sought to regulate business more thoroughly. Wilson is credited with helping to create the Federal Reserve Board, and pushing through the Clayton Anti-Trust Act of 1914. During World War I, Wilson's administration took a more interventionist role in the economy. Unlike Roosevelt, Wilson was only luke-warm on the issue of women's suffrage. Wilson also supported the segregation of African-Americans who were employed by the Federal Government.
I believe the answer is: The Rorschach test
The Rorschach test is being done by showing the test subjects with symmetrical inkblots and tell the subject to describe what the subject see in the inkblot. The psychotherapist than would analyze and interpret the meaning of the subject's vision of the inkblot to determine the subject's undelying thought disorder.
He was also the patron saint of Happy Marriages, the plague, and epilepsy
Answer:
b. Try not to argue with her or be defensive.
c. When talking with her, use clarifying statements to show her you understand the problem.
d. Don't dismiss what she says the problem might be.
Explanation:
In facing or relating with a difficult client as a customer relation officer, one of the basic things to do is to avoid arguing with her or to be defensive. You simply avoid anything that will lead to argument, politely and calmly make your point and pass it across.
The next thing needed to be done is to ensure you clarify her properly, leave no room for doubt from her concerning your knowledge on the product.
Finally, dont overlook her complaint on what the problem is, show empathy, listen through and offer your best solution.