Answer:
True
Explanation:
The term reliability is associated with consistency in performance that can be proven through statistical analysis. Reliability means dependability. It is the assurance that a system, equipment, or apparatus will perform its functions as expected with many instances of failure.
Reliability is the high probability that a system or equipment will operate without failure. Reliability means that performance results can be verified. The probability of producing such results in the future is high.
B information power that the best answer
Answer:
A. They avoided asking their customer service reps in call centres to follow a detailed script.
Explanation:
Formalisation refers to the manner in which the company follows extra depth of procedures and takes extra unnecessary care of the customers, or even in the internal procedures of organisation also.
For the customers perspective, we have:
As asking their customers for service reps again and again will make the entire process formalised, and leaving it on the discretion of customers that when they want to avail the service makes it less formal and comfortable for customers.
Thus, avoiding the detailed script with some unnecessary details every time and following up again and again the function becomes less formal and comfortable.
Final Answer:
Option A