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Serhud [2]
3 years ago
9

Regarding CRM, a _____ is a general method or type of interaction with a customer, such as a telephone or a customer service des

k
Business
1 answer:
denpristay [2]3 years ago
8 0

Answer:

Touch point is a method of interaction with a customer, such as telephone or customer service desk.

You might be interested in
Becton Labs, Inc., produces various chemical compounds for industrial use. One compound, called Fludex, is prepared using an ela
brilliants [131]

Answer:

Becton Labs, Inc.

1. Direct materials:

a. Price variance

= $20,600 Favorable

Quantity variance

= $1,890 Unfavorable

b. The company can sign the contract provided it is made clear to the new supplier that price variations would not be welcome shortly after signing the contract, but will depend on the market realities.

2. Direct labor:

a. Direct labor rate and efficiency variances:

Direct labor rate variance

= $3,200 Favorable

Efficiency variance

= $8,160 Unfavorable

b. I would not recommend that the new labor mix be continued.  The old mix may be working better because the labor efficiency cost increased with the new mix labor mix.

3. The variable overhead rate and efficiency variances:

Variable overhead rate variance

= $5,200 Favorable

Variable overhead efficiency variance

= $2,380 Unfavorable

Explanation:

a) Data and Calculations:

Standard  Costs for 1 Unit of Fludex:

                                              Standard              Standard      Standard Cost

                                        Quantity or Hours   Price or Rate  

Direct materials                     2.40 ounces    $27.00 per ounce   $64.80

Direct labor                           0.60 hours        $12.00 per hour          7.20

Variable manufacturing

overhead                             0.60 hours          $3.50 per hour          2.10

Total standard cost per unit                                                           $74.10

Activities recorded during November:

a. Materials purchased = 13,000 ounces at $330,300

Each ounce = $25.41 (330,300/13,000)

b. Materials used for production = 10,150 ounces (13,000 - 2,850)

Standard materials = 4,200 * 2.40 = 10,080 ounces

c. Direct labor hours = 20 * 160 = 3,200 hours

Standard labor hours = 0.60 * 4,200 = 2,520

Average labor rate = $11.00 per hour

Direct labor costs = $35,200 ($11.00 * 3,200)

d. Standard variable overhead = $11,200 (3,200 *$3.50)

Actual overhead incurred = $6,000

Actual overhead rate = $1.43 ($6,000/4,200)

e. Units produced = 4,200

1. Direct materials:

a. Price variance = (Actual price - standard price)* Actual units

= ($25.41 - $27.00)13,000 = $20,600 F

Quantity variance = (Actual quantity - Standard quantity) Standard Cost

= (10,150 - 10,080) * $27.00

= $1,890 U

b. The company can sign the contract provided it is made clear to the new supplier that price variations would not be welcome shortly after signing the contract, but will depend on the market realities.

2. Direct labor:

a. Direct labor rate and efficiency variances:

Direct labor rate variance = (Actual rate - Standard rate) * Actual hours

= ($11 - $12) * 3,200 = $3,200 Favorable

Efficiency variance = (Actual hours - Standard hours) * Standard rate

= (3,200 - 2,520) * $12

= $8,160 Unfavorable

b. I would not recommend that the new labor mix be continued.  The old may be working better because the labor efficiency cost increased.

3. The variable overhead rate and efficiency variances:

Variable overhead rate variance = Actual costs − (AH × SR)

= $6,000 - (3,200 * $3.50)

= $6,000 - $11,200

= $5,200 Favorable

Variable overhead efficiency variance =  (AH − SH) × SR

= (3,200 - 2,520) * $3.50

= $2,380 Unfavorable

3 0
3 years ago
Easton Co. deposits all cash receipts on the day they are received and makes all cash payments by check. At the close of busines
goblinko [34]

Answer:

                                         ADJUSTED BOOK BALANCE

Bank balance              $59,549      Book balance         $61,709

+ Deposit in transit      $4,250        Interest earned          $33

- Outstanding checks  <u>$2,075</u>        Bank service fees      <u>$18</u>

Adjusted book             <u>$61,724</u>                                    <u>$61,724</u>

balance

8 0
2 years ago
t is often costly to obtain the information necessary to make good decisions. yet your own interests can be best served by ratio
goldenfox [79]

Answer:

The answer is below

Explanation:

1. Yes, making uninformed decisions is irrational. This is because it will cost the individuals making uninformed decisions to lose money in the process. Such individuals may also lose another important aspect concerning their decision, such as technological advantage, political assistance, social benefits, economic privilege, etc.

2. To determine how much information is the right amount is to ensure you continue to acquire information as long as the benefit of the additional information exceeds the additional costs. Otherwise, it is no longer the right amount anymore.

3 0
2 years ago
______ effect happens when the place a product was manufactured influences how consumers perceive the product.
stiks02 [169]

Effect happens when the place a product was manufactured influences how consumers perceive the product.  Country of Origin

What benefits do consumer product firms derive by marketing internationally?

Competition with other companies can be maintained. Sales and profits can be enhanced. Life cycles of products can be extended.

Country of origin:

Country of origin represents the country or countries of manufacture, production, design, or brand origin where an article or product comes from. For multinational brands, CO may include multiple countries within the value-creation process.

Learn more about country of origin:

brainly.com/question/19048062

#SPJ4

8 0
1 year ago
When supervisors directly oversee the actions of employees, monitoring employees' work and correcting problems as they occur, __
pickupchik [31]
The answer to this question is <span>concurrent control
Concurrent control refers to the type of control by management in order to make sure that all employees are meeting the required regulations and standard.
This type of control is used to make sure that employees will always meet company's expectation so the company could realize all of its planned goals.

</span>
7 0
3 years ago
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