Question

Identify the outcomes when a manager views supply chain operations as a collection of processes rather than a collection of departments or functions. (Check all that apply.) Multiple select question. Operational performance is impeded by breaking down organizational barriers. Managers and workers can view operational activities from a customer's perspective. Operation managers can better ensure that the operational capabilities they create are consistent with the firm's strategy. Operations can be improved by first focusing on customer feedback.

Answer 1

Answer: Managers and workers can view operational activities from a customer's perspective

Operation Managers can better ensure that the operational capabilities they create are consistent with the firm's strategy

Explanation:

Supply chain operations refers to the structures, systems, and processes that are put in place for the execution of the flow of goods and services from the supplier to the customer.

The outcomes when a manager views supply chain operations as a collection of processes rather than a collection of departments or functions include:

• Managers and workers can view operational activities from a customer's perspective.

• Operation Managers can better ensure that the operational capabilities they create are consistent with the firm's strategy.