How can one improve customer service?

Research and development, production, marketing and sales, and customer service are all examples of _____.

Vinil7 [7]

They are all examples of primary activities. They are a part of Michael Porter's value chain, and they provide an edge to the company that performs them. They aim to make a value that outvalues the cost of performing the activities, and make the company a profit as a result.

7 0

3 years ago

A Mind Map is used to: Develop unique methods to find the perfect career path Find your favorite book, magazine and newspaper Pu

Leni [432]

Answer:

Visualize and organize your thoughts.

Explanation:

3 0

2 years ago

Many online stream services allow customers to use their service of limited for 30 days. This strategy tries to increase the dif

Vadim26 [7]

Answer:

trialability

Explanation:

trialability is the strategy used to try to increase the diffusion of new format using the service

8 0

2 years ago

The following information is taken from the records of Erie Corp.(in thousands) for the year ended on December 31: 2019 2018 Sal

den301095 [7]

Answer:

Favourable Changes:

Sales

Gross Profit

Operating Income

Interest Expense

Net Income

Unfavourable Changes:

Cost Of Sales

Selling Expenses

General Expenses

Other Revenue

Income Taxes

Explanation:

Observe Movement from 2018 results to 2019 results

Erie Corp

Vertical Analysis of Income Statement

2019 2018

Sales 1,397 1,122

Less Cost Of Sales 935 814

Gross Profit 462 308

Less Operating Expenses

Selling Expenses 154 121

General Expenses 88 77

Operating Income 220 110

Less Non- Operating Expenses

Other Revenue 4 7

Interest Expense 2 9

Income Taxes 134 66

Net Income 88 42

8 0

3 years ago

Explain where in the U.S. balance of payments an entry would be recorded for each of the following:

aleksandrvk [35]

Answer:

a. This a capital inflow and it will be recorded in the capital account in the BOP in the BOP.

b. This is an imports of merchandise and it will be recorded under current account in the BOP.

c. This is also an import of merchandise and it will be recorded under current in the BOP.

d. This is an exports of merchandise and it will be recorded under current in the BOP.

e. This an outflow of capital and it will be recorded under capital accounts in the BOP.

f. This is a purchase or import of service and it will be recorded under current account in BOP.

g. This is a sale or export of service and it will be recorded under current account in the BOP.

Explanation:

Balance of Payment (BOP) refers to the statement in which every monetary transactions made between residents of a country and the rest of the world during a specific period are recorded.

Balance of payments records the inflows and outflows of capital which monitors under capital account, imports and exports of merchandise and service which are monitor under current account, and financial transactions.

Therefore, we have:

a. A Hong Kong financier buys some U.S. corporate stock.

This a capital inflow and it will be recorded in the capital account in the BOP in the BOP.

b. A U.S. tourist in Paris buys some perfume to take home.

This is an imports of merchandise and it will be recorded under current account in the BOP.

c. A Japanese company sells machinery to a pineapple company in Hawaii.

This is also an import of merchandise and it will be recorded under current in the BOP.

d. U.S. farmers make a gift of food to starving children in Ethiopia

This is an exports of merchandise and it will be recorded under current in the BOP.

e. The U.S. Treasury sells a bond to a Saudi Arabian prince.

This an outflow of capital and it will be recorded under capital accounts in the BOP.

f. A U.S. tourist flies to France on Air France.

This is a purchase or import of service and it will be recorded under current account in BOP.

g. A U.S. company sells insurance to a foreign firm.

This is a sale or export of service and it will be recorded under current account in the BOP.

3 0

3 years ago